HNL Airport- Customer Service Agent

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Full Time Clerical Honolulu, HI, US

SURF AIR MOBILITY

Airport Customer Service Agent

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.

The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.

• Ensure FAA, airline, and airport regulations are followed
• Enforce safety and security measures and protect sensitive zones
• Create and modify reservations
• Check in guests; safely load and unload guests
• Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
• Make announcements over a public address system
• Process credit card payments
• Direct aircraft parking and dispatch on the ramp
• After training, tow aircraft to proper parking positions on the ramp
• Maintain work area and mechanical equipment in proper order
• This position does not directly supervise others.

• Excellent written and verbal communication skills
• Able to read, write, and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
• Courteous in all interactions
• Able to interact effectively with passengers, co‑workers, and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail‑oriented and self‑motivated

Education

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Computer skills, able to learn reservation and phone systems, proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass a 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the United States

Work Experience

• At least 1 year of prior customer service experience preferred

Mental Requirements — Level 2

Requires high periods of concentration intermittently and normal attention. Even once the job is learned, tasks will require normal attention to deal with recurring variables.

• Must be able to lift a 70 lb suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet
• Must have physical dexterity for repetitive tasks including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods
• Must be able to stand for extended periods of time
• Must be able to work in all weather conditions and in confined spaces
• Must have sufficient vision to safely perform the essential functions of the position
• Must be able to meet all physical requirements related to aircraft weight limitations before and during employment

Activity Breakdown

• Standing 5%
• Walking 70%
• Machines & Equipment Used:
  Varied, 100% of time. Includes computer, phone, and photocopier/fax use as needed.
• Travel:
  Less than 5% on-the-job travel, including commuting to regular work locations.

Competitive salary based on experience

Full‑tim…