Call Center Service Consultant

Job Description

Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you! First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries.

You’ll gain a foundational knowledge base to build a successful career in the banking industry.

7:00 am - 7:00 pm, 7 days a week (shifts vary)

Pay range is $20.00 - $22.00/hr., commensurate with experience.

Approximately Mid-November 2026

This role is an on-site work arrangement.

This position is located in the Kamehameha Industrial Center in Kalihi.

As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth!

• Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
• High level of professionalism and customer-orientation, with strong verbal skills.
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
• Experience in Call Center environment desirable.
• Experience and comfort with computers and internet highly desirable.