Dispatcher, Customer Service​/HelpDesk

Description:

The Dispatcher plays a critical role in ensuring the smooth, timely, and high-quality execution of daily operations by providing accurate information, clear instructions, and maintaining continuous communication with management, staff, and customers.

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, dispatch, administration, or hospitality, or an equivalent combination of education and experience

• Deliver exceptional customer service by coordinating daily operations effectively
• Establish check-in times, organize schedules, and ensure all necessary materials are prepared
• Maintain open communication with staff to ensure efficient operations
• Pay close attention to special instructions and operational details
• Monitor local events, road closures, and traffic conditions to prevent service disruptions
• Coordinate lunch orders and admissions with vendors
• Regularly update the reservations system

• Familiarity with local roads and landmarks
• Strong verbal and written communication skills, with the ability to follow oral and written instructions
• Ability to build positive relationships with employees and customers in a professional and approachable manner
• Strong analytical skills with the ability to identify problems, gather information, and draw valid conclusions
• Proficiency in basic computer skills, including Microsoft Word and Excel
• Sound judgment and decision-making skills

• Starting pay between $ per hour, with higher rates considered for highly qualified candidates
• Medical, Dental, Vision, and Drug Insurance
• 401(k) with a generous company match
• Paid time off
• Employee Assistance Program (EAP)
• Pet Insurance
• Employee discounts
• Advancement opportunities
• Free parking

Polynesian Adventure Tours, LLC is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.