Part-Time Customer Care

Career Opportunities with Bougainville Flooring Super Store

A great place to work.

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Careers at Bougainville Flooring Super Store

Bougainville Flooring Super Store is proudly locally owned and 100% employee-owned
. When you join our team, you’re not just starting a job - you’re becoming an owner and helping grow a company that has been serving Hawai‘i with pride for decades.

We are looking for motivated, team-oriented individuals to share in the pride of ownership and join us in growing our company.

At Bougainville Flooring Super Store, we care deeply about our employee-owners — they are our greatest asset. That’s why we offer:

Competitive compensation

Incentive and bonus opportunities

Employee ownership through automatic stock distribution

Career growth and advancement opportunities

A supportive, family-oriented culture

A rich benefits package including paid leave, medical and dental coverage, 401(k) plan, flexible spending accounts, employee discounts, and more

Join us and be part of a team where ownership, teamwork, and aloha come together to build lasting careers and beautiful spaces.

The Carpet Shoppe, Inc. (TCS), operating as Bougainville Flooring Super Store (BFSS), is seeking a motivated and detail-oriented Part-Time Customer Care Coordinator to join our Operations team. This role is a key part of our commitment to delivering exceptional service by assisting customers with product inquiries, coordinating pickups, resolving issues, and ensuring a smooth experience from start to finish.

As a Customer Care Coordinator, you will be the friendly, solutions-focused liaison between customers and internal departments. You’ll play a vital role in maintaining strong customer relationships, managing service requests, and supporting operational success.

• Greet and assist customers via phone, email, or in person regarding service requests, product pickups, and general inquiries
• Schedule and coordinate customer pickups, ensuring accurate and timely delivery of products
• Schedule and call customers for delivery services to ensure smooth coordination.
• Maintain detailed and up-to-date records of customer interactions, service needs, concerns, and resolutions
• Use knowledge of products and services to answer questions or refer inquiries to appropriate staff
• Monitor open service requests and provide proactive communication and updates to customers
• Collaborate with cross-functional teams to ensure service requests are completed accurately and efficiently
• Escalate service concerns as necessary to ensure timely resolution
• Assist with administrative tasks and special projects as assigned

You’re a natural communicator who enjoys helping others and thrives in a fast-paced, team-driven environment. You are highly organized, proactive, and take pride in delivering high-quality service. Whether it’s solving a customer’s issue or coordinating across departments, you bring a calm, professional demeanor and a can-do attitude to every interaction. You understand that every detail matters when it comes to creating a great customer experience—and you’re ready to be part of a team that shares that commitment.

• Love working with people and find fulfillment in resolving problems with empathy and efficiency
• Stay cool under pressure and remain positive even when challenges arise
• Can juggle multiple tasks while keeping a close eye on details
• Communicate clearly and respectfully—both in writing and verbally
• Are self‑motivated but also a team player who collaborates well with others
• Want to contribute to a values‑driven, employee‑owned company culture

• High school diploma or equivalent required
• 1–2 years of experience in customer…