Financial Aid Counselor - Customer Service

Overview

Financial Aid Counselor - Customer Service

• Salary: $18.27 - $21.63 Hourly
• Location:
  
  Honolulu, Hawaii
• Job Type: Staff - Regular Full Time Non-Exempt
• Remote Employment
• Job Number: 02655
• Department:
  Financial Aid Office Administration

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters.

Mahalo for your understanding.

The Financial Aid Counselor-Customer Service position reports to the Associate Director of Customer Service and Programs. This position advises and counsels students, parents and the HPU community on all aspects of financial aid programs, eligibility, budgeting, financial planning strategies, and academic progress. This position also shares responsibility for delivering excellent customer service as a member of the financial aid team as well as supports and participates in activities that enhance enrollment and retention of students.

In addition, this position will assist in the processing of federal, state, and institutional financial aid in accordance with all federal, state, NCAA, and institutional regulations, policies, and procedures.

This position is a full-time, non-exempt, on-site position located at Waterfront Plaza (500 Ala Moana Blvd, Honolulu, HI 96813).

Minimum Qualifications:

• A Bachelor s degree or a combination of relevant work and educational experience
• One or more years customer service experience
• Proficiency with MS Office.

Desired

Qualifications:

• Two or more years of experience working in higher education counseling students, parents in the processing of federal financial aid preferably in a traditional college/university financial aid office.
• Knowledge of awarding and disbursing of federal financial aid.
• Experience with financial aid systems/software, preferably Ellucian Banner.
• Ability to manage complex tasks with minimal or no supervision.

Other

Qualifications:

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position.
• Report to work obligations to support the department and may require work during HPU's winter break, if necessary.
• This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Able to work all shifts and extended hours, including evenings and weekends.
• Successful candidate will be able to work in an environment that utilize excellent time and stress management skills.

• Financial Aid Counseling (55%)
• Counsel students and educate parents regarding federal, institutional and state financial aid opportunities and the responsibility of repayment of federal and alternative loans.
• Counsel