Bridge to Hope Program Manager

Title:

Student Services Specialist (Bridge to Hope Program Manager)

Position Number: 0097577T

Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, SEED, WOMEN'S CENTER

Location:

UH at Manoa

Date Posted: 02/13/2026

Closing Date: 03/02/2026

Band: B

Salary : salary schedules and placement information

Full Time/Part Time:
Full-time

Month: 11-month

Temporary/Permanent:
Temporary

• Responsible for overseeing the ten‑campus Bridge to Hope (BTH) Program, a systemwide effort to provide support to current First‑to‑Work student participants which includes but is not limited to: responding to student inquiries, coordinating referrals with First‑to‑Work offices, collaborating with BTH Campus contacts, and providing accurate interpretation of applicable State Agency (Department of Human Services and First‑to‑Work) rules, policies and procedures to facilitate student compliance in a manner supportive of student success.
• Serve as the liaison between the University of Hawaii campuses, First‑to‑Work offices, and the State of Hawaii Department of Human Services (DHS) to ensure collaboration among on‑campus and community partners and consistent application of FTW educational policies.
• Recruit, train, and manage BTH campus contacts for each UH campus.
• Collaborate with and support the BTH Campus Contacts to ensure consistent communication and resources for academic success and personal support are provided to BTH student participants in order to meet First‑to‑Work requirements.
• Ensure consistent support across all campuses, including: determining student eligibility for BTH services, onboarding and orientation for BTH participants, processing FTW verification of student educational activities and developing on‑campus job placements.
• Prepare monthly invoicing, fiscal reports, and annual grant reports in compliance with BTH contract and scope of services. Monitor program budget in consultation with unit fiscal administrators to ensure fund availability and expenditures are in accordance with state and University policies and procedures. Develop and submit annual grant requests.
• Maintain a student database management system that is secure and accurately reflects student eligibility, participation and degree completion.
• Serve as the UH Manoa campus contact for Bridge to Hope. Provide appropriate resources and referrals to BTH student participants which includes: familiarity with on‑campus student support services, basic needs, and academic success services. Provide holistic student support services for BTH student participants, utilizing strengths‑based approaches.
• Convene all campus BTH Coordinators meetings including internal/external stakeholders when appropriate.
• Develop new initiatives, activities, and programs to address the needs of BTH student parents and low‑income families and ensure services are in compliance with grant requirements.
• Conduct workshops for BTH students to enhance academic success, retention and to develop social capital. Develop and implement strategies that will provide for an efficient delivery system of required and permissible student services for program participants.
• Evaluate programs and services for campus contacts, student participants, and other campus stakeholders.
• Create and implement a comprehensive outreach and recruitment strategy to engage new student participants. Includes maintenance of BTH social media.
• Represent BTH at regular system, campus, division, and departmental meetings, programs, and trainings. This includes regular campus and system meetings with SEED and BTH stakeholders.
• Serve on system, campus, and community committees when appropriate. Communicate program objectives, goals, and the needs of participating students to the broader campus community.
• Attend relevant and appropriate state, regional, and national conferences, trainings, and meetings regarding BTH and/or low‑income student parents.
• Other duties as assigned.

• Possession of a baccalaureate degree in social sciences, education, family resources, public policy, public administration, social work, or related field and 3 year(s) of progressively responsible professional experience with responsibilities…