Associate Coordinator, Army Programs

Job Summary

Provides academic advising to military, family members and civilian students, which includes assisting with the development and processing of degree maps/ templates. Directs program initiatives/projects, assists students with interpretation of policies/programs, evaluates unofficial transcripts for transfer credits, and assists with student recruitment and retention activities. Liaise with Director on classroom assignments and building security, monitor base assistants, maintain classrooms and computer lab overall cleanliness, and greets students on the first week of the 8 week term session.

Schofield Barracks with occasional travel to other campus sites.

Minimum Qualifications:

• Associate degree or equivalent qualifying work experience in higher education
• Proficiency in Microsoft Office suite applications to include Word, Excel, Outlook and Power Point
• One year of general office experience providing customer service and managing multiple projects independently (or in a team environment)
• Ability to perform weekend/holiday work and overtime
• Reliable personal transportation to facilitate travel between military bases and Main Campus
• Must be able to obtain personal military credentials for access to U.S. military bases

Desired

Qualifications:

• Bachelor’s degree or equivalent
• One year experience with BANNER student information system
• Experience with military tuition management systems e.g. Air Force AI Portal, Go Army Ed  (GAE), ArmyIgnitED or Navy College Management Information System (NCMIS)
• Two years of student services experience in higher education with a focus on military/veterans, adult affiliated and distance education programs

Other

Qualifications:

• Must have excellent interpersonal, customer service and communication skills
• Must be able to work in an environment that utilize excellent time and stress management skills
• Report to work obligations to support the department and may require work during HPU’s winter break, if necessary
• Must meet training and background check qualifications and comply with the Protection of Minors policy
• Must be able to work all shifts and extended hours
• Upon hire, candidate must have reliable transportation to facilitate travel between all HPU worksites and other locations as required by the position. This includes a valid driver’s license and a personal vehicle that is legally registered and insured.

Academic Advising (30%)

• Interpret and explain undergraduate and graduate academic programs, and policies governing matriculation to new, returning, and transfer students
• Advise students pursuing on base and online degree programs
• Correspond with students via email, telephone, Skype, Zoom and face to face regarding admissions; course selection and substitution; registration (including changes), recruiting and retention initiatives to include Faculty Feedback and other general inquiries
• Prepare and maintain worksheets which document the progress of students’ academic program completion
• Assist with General Petition and BANNER processing of course substitutions
• Conduct initial degree program audit for Petition to Graduates
• Report graduation processing through required portals
• Provide unofficial evaluation of transcripts to students
• Approve student registration for each semester, and act as a student’s advocate via the general petition for individual needs and any extenuating circumstances regarding matriculation
• Carry-out projects regarding retention activities such as intrusive advising, assisting students on probation, orientation activities and seminars
• Assist students with the admission process including submitting of transcripts, medical records and navigating tuition options
• Assist students with the career search in coordination with the Career Services Center
• Maintain database of student’s enrollments (new, continuing, and returning); petitions to graduates, degree plans, add/drops, general petitions

Customer Service (30%)

• Coordinate and ensure timely processing of all student paperwork in regards to Admissions to include: applications for special status students and returning students, application fees, Health Clearance forms, term…