Learning and Development Professional

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Posted Tuesday, May 12, 2026 at 4:00 PM

This position is a senior individual contributor who supports organizational performance through the design, delivery, and continuous improvement of training programs. The role delivers training across multiple audiences and topics and provides consultative input into training design based on facilitation experience, learner feedback, and performance observations. This role assesses training needs and recommends enhancements to content, delivery methods, or sequencing to address identified gaps.

The position partners with subject matter experts to translate operational or regulatory changes into effective learning solutions and analyzes training data to provide insights and recommendations to leadership.

This position is in-office at our HSFCU Headquarters in Downtown Honolulu. Please be aware that the hiring process for this position requires an in-person presentation, at the Hawaii State Federal Credit Union Headquarters in Downtown Honolulu.

Base Annual Salary Range: $56,200 - $72,345 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

• Organizational Impact & Consultative Support
  • Provides consultative input into the design and refinement of training programs based on facilitation experience, learner feedback, performance observations, and business context.
• Training Design, Delivery & Implementation
  • Designs, develops, and updates training materials and curriculum components using adult learning principles and established instructional standards.
  • Delivers and facilitates training sessions aligned with strategic initiatives, including new employee orientation, systems and operations, product knowledge, sales, service, culture, and leadership development.
• Maintains working knowledge of credit union policies, industry regulations, and applicable state and federal laws to inform training content.
• Partners with Subject Matter Experts (e.g., Corporate Compliance, Credit Administration) to interpret regulatory or policy changes and recommend appropriate training updates.
• Problem Solving & Continuous Improvement
  • Identifies recurring training or process issues and recommends improvements to enhance efficiency, effectiveness, and participant experience.
• Reporting and Administrative Duties
  • Oversees assigned training systems, tools, materials, and learning resources (e.g., LMS, content creation platforms) to ensure accuracy, accessibility, and usability.

• Bachelor's degree or equivalent education and experience.
• Experience designing and delivering training in a regulated or compliance-driven environment with knowledge of regulatory requirements (e.g., NCUA, FDIC, BSA, AML).
• Ability to design, develop, and refine training materials and curriculum components using adult learning principles and instructional best practices.
• Strong facilitation skills, including the ability to lead complex or multi-audience training sessions in virtual, hybrid, and in-person environments.
• Ability to assess training needs, analyze learner feedback and performance observations, and identify improvement opportunities.

• Formal coursework or training in adult learning theory, facilitation techniques, performance consulting, or instructional design.
• Experience partnering with Compliance, Risk, or Operations SMEs to translate requirements into training.
• Professional certification in learning and development

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where "Always Right By You" isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

HSFCU offers a dynamic and…