Learning and Development Professional

Training Program Manager

This position is a senior individual contributor who supports organizational performance through the design, delivery, and continuous improvement of training programs. The role delivers training across multiple audiences and topics and provides consultative input into training design based on facilitation experience, learner feedback, and performance observations. This role assesses training needs and recommends enhancements to content, delivery methods, or sequencing to address identified gaps.

The position partners with subject matter experts to translate operational or regulatory changes into effective learning solutions and analyzes training data to provide insights and recommendations to leadership.

Salary Range

• Minimum - $47,980
• Maximum - $76,769

Essential Duties & Functions

• Organizational Impact & Consultative Support
  • Provides consultative input into the design and refinement of training programs based on facilitation experience, learner feedback, performance observations, and business context.
• Training Design, Delivery & Implementation
  • Designs, develops, and updates training materials and curriculum components using adult learning principles and established instructional standards.
  • Delivers and facilitates training sessions aligned with strategic initiatives, including new employee orientation, systems and operations, product knowledge, sales, service, culture, and leadership development.
• Compliance, Risk & Governance
  • Maintains working knowledge of credit union policies, industry regulations, and applicable state and federal laws to inform training content.
  • Partners with Subject Matter Experts (e.g., Corporate Compliance, Credit Administration) to interpret regulatory or policy changes and recommend appropriate training updates.
• Problem Solving & Continuous Improvement
  • Identifies recurring training or process issues and recommends improvements to enhance efficiency, effectiveness, and participant experience.
• Reporting and Administrative Duties
  • Oversees assigned training systems, tools, materials, and learning resources (e.g., LMS, content creation platforms) to ensure accuracy, accessibility, and usability.

Required Qualifications & Experience

• Bachelor's degree or equivalent education and experience.
• Experience designing and delivering training in a regulated or compliance-driven environment with knowledge of regulatory requirements (e.g., NCUA, FDIC, BSA, AML).
• Ability to design, develop, and refine training materials and curriculum components using adult learning principles and instructional best practices.
• Strong facilitation skills, including the ability to lead complex or multi-audience training sessions in virtual, hybrid, and in-person environments.
• Ability to assess training needs, analyze learner feedback and performance observations, and identify improvement opportunities.

Preferred Qualifications & Experience

• Formal coursework or training in adult learning theory, facilitation techniques, performance consulting, or instructional design.
• Experience partnering with Compliance, Risk, or Operations SMEs to translate requirements into training.
• Professional certification in learning and development

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We're a place where "Always Right By You" isn't just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits:

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage:
  We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off:
  Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings:
  Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy:
  We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness:
  Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits:
  Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development…