Student Support (Student Services Specialist, 0096568

Student Support (Student Services Specialist)

Position Number: 0096568

Hiring Unit:
Student Affairs

Location:

Windward Community College

Date Posted:
July 23, 2026

Closing Date:
August 7, 2026

Band: B

Salary: salary schedules and placement information

Full Time/Part Time:
Full Time

Temporary/Permanent:
Permanent

Other Conditions:
To begin September 2026. Assignments will involve travel to off-campus locations (subject to change), and may include evening and weekend hours, and air travel.

• Assists Pu'uhonua Program Coordinator with operation of the Windward Community College (WCC) Pu'uhonua program, which serves incarcerated, transitional, and post-release individuals at various correctional facilities.
• Using appropriate pedagogy and strategies, assists in the coordination and implementation at the college centers at specific facilities.
• Develops procedures for working with the incarcerated education programs.
• Provides for planning, scheduling, staffing, organizing and implementing instruction leading to certificate and degree completion for program participants.
• Serves as a liaison with faculty and staff at WCC, education officials in the justice system, and other community and state partners in support of students and the Pu'uhonua program.
• Provides proactive advising and academic guidance to individual students.
• Leads classes, activities, workshops, and assessments, as appropriate and needed.
• Incorporates tutoring and mentoring as appropriate with potential supervision of student workers.
• Responsible for maintaining a regular schedule of travel and scheduled work at both WCC and remote locations (e.g., participating incarceration facilities). Commutes to target sites daily.
• Must be available for special program hours (including evenings, weekends, and holidays).
• Maintains accurate documentation and updates information weekly, or as needed, to ensure program information is current.
• Collects data and analyzes trends on enrollment, student success, graduation, and recidivism for the incarcerated student population. Collects and analyzes data on program initiatives, barriers and needs.
• Recommends best practices in supporting the student population.
• Implements financial aid at site through targeted Free Application for Federal Student Aid (FAFSA) support and processing, as well as scholarship support.
• Works with instructors, WCC Business Office, and UH Bookstore to procure and provide student materials in line with parameters of financial aid and Prison Education Program statutes and rules.
• Investigates barriers to student enrollment and provides appropriate solutions (e.g. student loan default, University of Hawai'i debt, unsatisfactory academic progress).
• Other duties as assigned.

• Possession of a baccalaureate degree in Social Work, Education, Counseling, Social Sciences, or Humanities or related field and 3 years of progressively responsible professional experience with responsibilities for educational program implementation and/or student support; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of principles, practices and techniques in the area of education program implementation as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with the area of education program implementation, the justice system, and/or state and local government policies.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software, and Microsoft Office Suite (Word, Excel, PowerPoint) and student information systems.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Ability to complete all requirements to enter the correctional facilities, including, but not limited to, training and background clearance, which must be regularly reviewed.

• Master's degree in Counseling and Guidance, Counseling Psychology, College Student Personnel Services, Communications, or related fields;
  Related fields include:
  Education (to include all degrees in this field), Family Resources,…