Student Services Specialist (Kapo‘oloku Program) - 0078319

Student Services Specialist

University of Hawai'i, Kapi'olani Community College, Office for Student Affairs, Kapo'oloku program is seeking applications for a Student Services Specialist position. This student support specialist reports to the Counselor/Coordinator for the Native Hawaiian program. This position is responsible for managing daily program operations, serving as the point of contact for students, and organizing engagement and success activities.

Duties and Responsibilities

• Under the general direction of the Counselor/Coordinator, oversees and carries out the day-to-day operations of the Kapo'oloku Program and Student Spaces, including ensuring adequate staffing coverage, continuity of services, and effective delivery of program activities.
• Implements established program services, activities, and initiatives in alignment with program goals under the guidance and supervision provided by the Counselor/Coordinator.
• Maintains office operations, including scheduling, front-line service coordination, and ensuring a welcoming and supportive environment for students.
• Implements outreach and follow-up activities as directed to support relationship building "Pilina", student engagement, persistence, and connection to services.
• Facilitates referrals and ensures timely follow-through on student support needs.
• Oversees the daily operations of the Native Hawaiian peer mentor program, including scheduling, monitoring participation, and ensuring adequate coverage of peer support services.
• Works in close collaboration with the Integrated Student Services position to plan and coordinate peer mentor recruitment, training, professional development, and ongoing activities, ensuring consistent implementation and alignment with overall student service delivery and program goals.
• Provides lead direction to peer mentors and student employees, including assigning tasks, monitoring work, and supporting training and onboarding.
• Collects, tracks, and maintains student participation and program data for reporting purposes, including grant and institutional reporting requirements.
• Ensures accuracy and timeliness of data entry and documentation in coordination with established reporting processes.
• Assists in compiling data and preparing routine reports to support program evaluation and compliance.
• Works with the Office of Institutional Effectiveness and program leadership to support data collection efforts.
• Supports the coordination and delivery of student engagement activities that promote belonging, identity development, and academic success.
• Coordinates procurement of supplies, materials, and services necessary for program operations, ensuring compliance with institutional policies and procedures.
• Maintains inventory of program supplies and ensures resources are available to support daily operations and activities.
• Assists with tracking expenditures and maintaining documentation in support of program budgets and grant requirements.
• Develops and implements a program communication plan to ensure timely, accurate, and consistent dissemination of information about program services, activities, and resources to students and campus partners.
• Maintains and updates program communications, including website content, outreach materials, and office publications, ensuring alignment with the communication plan and program priorities.
• Responds to inquiries from students and internal and external campus partners and provides information about program services.
• Supports logistical coordination for meetings, events, and program activities.
• Other duties as assigned

Minimum Qualifications

• Possession of a baccalaureate degree in Hawaiian Studies, Counseling, Education, Social Work, Public Administration, or a related field and three (3) years of progressively responsible professional experience in student services, program coordination, or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated.
• Considerable knowledge of principles, practices, and techniques in the area of student services, program development, and student success strategies as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems related to student services and higher education programs.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external…