Tutoring and Academic Coaching Services Coord

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13 days ago Requisition

Salary Range: $20.00 To $21.13 Hourly

Chaminade University of Honolulu

Mission Statement

Chaminade University offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims.

• Position Information

Title: Tutoring and Academic Coaching Services Coordinator

Division: Enrollment Management and Student Success

Department: Office of Student Success

Non-exempt, full-time

• Position Summary

The Tutoring and Academic Coaching Services Coordinator supports student achievement and persistence by leading the daily operations of tutoring and academic coaching services at Chaminade University. This role is responsible for recruiting, training, and supervising a team of peer and professional Tutors and Academic Coaches, managing appointment systems, promoting an inclusive and student-centered learning environment, and collaborating with campus partners to ensure services align with student needs.

The Coordinator also contributes to broader student success and retention initiatives, particularly those supporting at-promise student populations.

• Reporting Relationship(s)

Direct Report: Career Pathway and Success Coach

• Essential Duties and Responsibilities
• Tutoring and Academic Coaching Program Duties (45%)
  • Recruit, interview, and hire qualified tutors and academic coaches based on academic demand and subject coverage across all schools, ensuring ongoing support for undergraduate, graduate, and doctoral students.
  • Facilitate structured onboarding and lead semesterly training on tutoring and academic coaching best practices, inclusive learning strategies, session planning, and effective communication/collaboration.
  • Provide consistent professional development through staff-led workshops, rotating facilitation opportunities, and individualized conversations.
  • Conduct regular one-on-one check-ins with tutors and academic coaches to review progress, set goals, and address any performance concerns.
  • Reinforce a standardized session structure that begins with goal-setting and ends with clear next steps to promote student clarity and confidence.
  • Oversee the day-to-day logistics of tutoring and academic coaching services, ensuring the smooth operation of both in-person and online services, including serving as the campus administrator for the Reservio and  platforms in conjunction with the Accessibility Services Coordinator and the Career Pathway and Success Coach.
  • Manage appointment scheduling using Reservio and Google Calendar—assigning sessions, confirming course alignment, and updating session statuses.
  • Coordinate online sessions using Google Meet; send calendar invitations and ensure proper access using official university email accounts.
  • Maintain an inclusive and supportive center environment by organizing shared spaces, managing supplies, and applying accessibility considerations such as soft lighting and music.
  • Review post-session survey feedback to assess service quality and inform individualized development plans for tutors and academic coaches.
  • Compile and process usage data weekly from Reservio and ; clean and enter data into master spreadsheets to track attendance patterns and high-demand subject areas.
  • Share usage and trend reports with the Career Pathway and Success Coach and Director of Inclusive Excellence and Academic Success to inform recruitment, training priorities, and operational adjustments.
• Success and Retention Duties (25%)
  • Meet one-on-one with students to offer tutoring and/or academic coaching in areas such as course content, study strategies, SMART goals, and academic planning.
  • Monitor student performance trends and proactively reach out to those demonstrating signs of academic difficulty to offer targeted support.
  • Collaborate with academic advisors, the Accessibility Services Coordinator, the Career Pathway and Success Coach, and other campus partners to develop and coordinate individualized support strategies.
  • Use the Stellic platform to track student interactions and facilitate referrals to appropriate people, programs, and services.
  • Create and maintain educational materials for faculty, staff, students, and other campus partners that promote academic skill development and self-regulated learning.
  • Support institutional retention and persistence initiatives, including programming tailored to Apo Haumāna and other specialized student populations.
• Outreach and Engagement Duties (20%)
  • Develop and…