DER Program Support Specialist - Oahu, Maui, Hawaii

Company: Hawaiian Electric Company

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:
This position will remain open until filled. Early applications are encouraged.

The P SE DER OPERATIONS Department of the P CUSTOMER ENERGY RESOURCES PROGRAMS Division at Hawaiian Electric Company has 1 vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Non-Exempt)

Provides technical support for the Customer Energy Resources (CER) programs and other inter-dependent programs. Performs system validation reviews. Works with CER Engineers to perform witness verification tests and to conduct equipment inspections.

• Reviews, processes and documents applications for larger and/or more complex CER renewable energy systems. Analyzes compliance documentation including inverter settings and equipment specifications. Maintains contact and provides timely status updates to customers and contractors.
• Provides support to meet program milestones and objectives in an evolving public, regulatory, and Company business strategic environment. This includes implementing strategies to meet program objectives. Implements program related policies, practices, and procedures in response to strategic drivers.
• Schedules project site verification tests. Confirms installed equipment is consistent with submitted documentation. Accurately documents site verification test procedures and results. Conveys accurate information of any necessary remedial actions and requirements as required. Follows-up as needed.
• Conducts field checks to verify and document compliance/non-compliance.
• Collaborates with Field Services and Revenue Protection to identify any undocumented Customer Energy Resources flagged by field personnel.
• Collaborates with other internal teams to install power monitoring equipment to analyze customer load and other data as needed.
• Implements new technologies and policies. Remains well-versed in tariff rules.
• May assist with project coordination including setup, installation of data collection instrumentation or other equipment at customer sites; documents, downloads and analyzes data.
• Participates in company emergency response activities as assigned, including any activities to prepare for such emergency response.

• Electrical or Mechanical Engineering degree (Bachelor of Science or Master of Science) from an ABET-accredited college or university is desirable.
• Working knowledge of power systems engineering, project management and coordination, usually acquired through college-level courses or equivalent experience.
• Hands‑on experience and knowledge of in‑building electric power distribution systems and equipment.
• Hands‑on experience with data logging and metering instrumentation.
• Working knowledge of personal computers and standard software applications such as Microsoft Office. Knowledge of MS Project, Visio and Project Management software tools is highly desirable.
• Working knowledge of the National Electric Safety Code (NESC), National Electrical Code (NEC), National Fire Protection Association (NFPA) standards and construction safety codes and standards (i.e., OSHA and HIOSH) is desirable.

• Self‑starter with a clear ability to plan, organize, execute, and report on work assignments with minimal supervision.
• Ability to articulate complex requirements and processes, craft and conceptualize new ideas rapidly, identify root causes of issues and quickly develop solutions to solve them.
• Effective written, oral and listening, presentation and interpersonal skills in order to work effectively with all levels of the company and with…