User Support Specialist, Senior

Overview

Support an Air Force client as a subject matter expert, applying technical knowledge in research, process definition, interfacing, and training with client and contractor teams for the Department of War (DoW) and the Life Cycle Management Process – Integrated Digital Environment (LCMP‑IDE) system. The role is onsite in Honolulu, Hawaii.

• Create and manage user accounts and permissions, provide program training, and ensure configuration data within LCMP‑IDE while recommending improvements to leadership.
• Build and maintain trust‑based relationships with distributed teams across multiple time zones and office locations.
• Lead and mentor other SMEs, expanding project management skillsets.
• Conduct user engagement, support, business process improvement, and training activities.
• Take initiative to define, prioritize, and execute tasks with minimal oversight.

• Experience in user support roles focused on requirements gathering, system training, or business process improvement.
• Experience training a user group with varied skill levels or system administration.
• Experience working with software development teams, applications, or data management systems.
• Experience analyzing and improving business processes for efficiency and effectiveness.
• Ability to work with external stakeholder groups and present to senior officials confidently.
• Ability to support V&V efforts for software development teams.
• Ability to travel up to 25% of the time.
• Ability to work flexible hours across time zones.
• Secret clearance.
• Bachelor's degree.

• Experience providing construction services for the DoW.
• Experience in DoW or Air Force Civil Engineering.
• Knowledge of legacy Air Force civil engineering systems.
• Knowledge of Air Force civil engineering, Air Force construction processes, or DoW construction process.
• Knowledge of construction processes and requirements, preferably with DoW or Air Force.

Secret clearance is required.

Projected compensation range: $77,600.00 to $ (annualized USD).

Health, life, disability, financial, and retirement benefits; paid leave; professional development; tuition assistance; work‑life programs; and dependent care.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.