Client Service Leader - Water Services

Job Summary

CDM Smith has a new opportunity for an experienced Client Service Leader to lead client engagement and business development for water and wastewater municipal infrastructure in the Hawaiian/West Pacific market. The role will manage existing client portfolios and develop strategies to grow business with new clients.

• Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the Hawaiian/West Pacific market.
• Aligning CDM Smith’s firm‑wide strategies with local business development activities.
• Being responsible for the overall financial performance of projects within a client portfolio.
• Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations.
• Assembling and leading client and project teams to meet client needs and project requirements.
• Developing and leading proposal efforts and presentations.
• Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools.
• Negotiating critical issues with clients and potential teaming partners and sub‑consultants.
• Development of technical approaches and strategies.
• Assisting on individual projects and meeting billable hour targets.
• Meeting annual sales goals from both existing and new clients.
• Managing business development budgets and costs.
• Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives.
• Following and implementing CDM Smith’s standardized business practices.
• Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6‑months of onboarding.
• Adhering to CDM Smith’s Core Values.

• Bachelor’s degree.
• 15 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.

• Bachelor’s degree in Civil, Environmental or Chemical Engineering.
• Professional Engineering (PE) License is preferred.
• Previous experience winning/managing water/wastewater projects in the local market.
• Excellent communication, networking and team building skills.

• Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management.
• Excellent written and oral communication skills.
• Ability to understand highly complex technical, professional and business materials.

20% - 40%.

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been…