Customer Service Representative

TEKsystems is seeking candidates that want to go into healthcare to support a local healthcare organization in Hawaii. This role supports the Membership Advocacy and Appeals team by processing incoming appeals, grievances, complaints, and member advocacy requests. The ideal candidate is highly organized, detail-oriented, and enjoys helping others while working in a fast-paced administrative environment. In this position, you will serve as a key point of contact for members, providers, and internal teams by ensuring requests are accurately documented, validated, and routed for review.

Your work will help support positive member experiences, operational efficiency, and compliance with healthcare regulations. This is a full-time, on-site position located in Honolulu, Hawaii. The schedule is Monday through Friday from 8:00 AM to 5:00 PM, and free parking is provided.

Qualifications

+ Experience in customer service, healthcare operations, call center support, administrative support, or a related field

+ Ability to work on-site five (5) days per week

+ Available to work Monday through Friday during standard business hours (8:00 AM - 5:00 PM)

+ Strong verbal and written communication skills

+ Excellent attention to detail and organizational skills

+ Experience maintaining accurate records and documentation

+ Ability to manage multiple priorities and deadlines

+ Comfortable handling sensitive and confidential information

Responsibilities

+ Receive and process member appeals, grievances, complaints, and advocacy requests

+ Create and maintain accurate records within a case management system

+ Review incoming requests and supporting documentation for completeness

+ Verify member information and eligibility details

+ Route cases to the appropriate teams based on established procedures

+ Respond to member inquiries via phone, email, mail, fax, and other communication channels

+ Conduct outbound calls to gather additional information and provide updates

+ Document all member interactions accurately and thoroughly

+ Process incoming correspondence and attach documentation to member files

+ Monitor shared mailboxes and work queues to ensure timely processing

+ Assist with audit preparation, document retrieval, and workload management activities

+ Maintain compliance with HIPAA, privacy, and regulatory requirements

+ Collaborate with internal teams including Customer Service, Claims, Appeals, Grievance, Research, and Clinical departments

+ Escalate urgent or high-priority member situations as needed

+ Participate in process improvement initiatives and departmental projects

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Final date to receive applications

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and…