MAA Case Resolution Specialist

Case Resolution Specialist

Location: Honolulu, HI (On-site)

Pay: $23.33/hr

Responsibilities:

• Investigate and resolve member appeals and grievances
• Research member concerns and gather information from internal teams
• Conduct outbound calls with members and providers
• Document case findings and resolutions
• Ensure cases are resolved accurately and within required timelines

Qualifications:

• Customer service, call center, healthcare operations, or administrative experience
• Strong communication and problem-solving skills
• Ability to research and resolve complex issues
• Strong attention to detail and organization
• Healthcare insurance or health plan experience preferred

This is a fully onsite position in Honolulu with free parking available. Candidates should be comfortable handling sensitive member issues and working in a fast-paced healthcare environment.

Job Type &

Location:

This is a Contract position based out of Honolulu, HI.

Pay and Benefits:

The pay range for this position is $23.33 - $23.33/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Honolulu, HI.

Final date to receive applications:
This position is anticipated to close on Sep 1, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

* San Francisco Fair Chance Ordinance:
* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

* Massachusetts Lie Detector:
* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

* Use of Artificial Intelligence (AI):
* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.