Account Analysis Assistant

Under the direction of the Manager, the Account Analysis Assistant is responsible for building and maintaining a continuous business relationship with current and prospective customers. Provides technical, analytical and operational assistance to commercial, deposit, and cash management functions to ensure internal and external customer satisfaction.

• Coordinates and Inputs service charge billing data received from various lines of business, source systems, and vendors. Reviews and identifies variances and errors of these items and communicates accordingly to appropriate areas to minimize bank exposure to over payments or underpayments. Monitors rejects and errors including charging fees to closed accounts and invalid account numbers.
• Researches, manages and communicates customer service and billing issues, inquiries and requests to external/internal customers, vendors and outside service providers to satisfactory completion. Performs balancing and reconciling job activities for system data and amounts entered to ensure the accuracy and quality of monthly statement information. Computes and compiles, obtains approval, and distributes various rate and status reports on a monthly basis.
  
  May be required to prepare ad hoc reports.
• Coordinates and documents new account requests. Prepares inputs on key data fields on customer profiles on various systems such as Deposit, Account Analysis and other Third Party Systems. Collaborates and conducts joint service and sales calls with sales or relationship officers or Product Manager as needed. Performs account profile maintenance as requested by authorized bank personnel (i.e. settlement period changes) or as established by procedures and practice (i.e. due-to banks evening exchange exceptions).
  
  Processes invoices, reversals, waivers and settlement adjustments through the receipt of an authorized request and performs Demand Deposit Account (DDA) adjustments to billing settlements in a timely manner. Prepares and processes general ledger entries and billing charges at expected deadlines.
• Assists manager with department level projects to increase income, reduce costs, and manage risks related to Account Analysis services. It may include, but is not limited to researching, developing, implementing and supporting changes to procedures, operations and department processes relating to information, systems and tests. Such changes will include software upgrades and project activities with internal and external customers, vendors and technical support.
  
  Monitors, analyzes, and helps control, manage, and improve internal controls, regulatory and internal policy compliance, and external reporting. As needed, coordinates and assists in monthly product control system updates and provides technical assistance/suppport as it relates to billing interface implementations.
• Performs all other miscellaneous responsibilities and duties as assigned.

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Level is dependent on years of experience and size/complexity of prior positions held. Minimum 0 - 1 years of banking experience requiring knowledge of products, services and fees, accounting/billing experience and/or customer service experience or equivalent work experience. Requires general knowledge of accounting principles, account analysis and bank products and services. Must be able to perform the job responsibilities with moderate supervision.
• Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems, including the ability to access and understand information from various bank systems. Must type accurately at reasonable speed.
• Demonstrated written and verbal communication skills. Must have good administrative and organizational skills and the ability to handle multiple tasks and priorities within set deadlines. Must be analytical and detail oriented. Demonstrated interpersonal skills with the ability to work across departments and divisions and build/maintain strong working relationships. General knowledge of the Bank’s products and services preferred.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit

• Communication
• Cross-Functional Collaboration
• Customer Experience
• Data Entry
• Problem Solving
• Results Driven

• Job…