Member Relationship Officer - McCully Branch

Member Relationship Officer - McCully Branch

Front Office Main Office, Honolulu, HI, US

3 days ago Requisition

Salary Range: $42,000.00 To $48,000.00 Annually

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Member Relationship Officer

Category: Part-Time, Part-Time Regular, and Full-Time Regular

Department: McCully Branch

FLSA Classification: Non-Exempt

Reports to: Member Relationship Supervisor

Employee Benefits:

• On-demand pay through our financial wellness provider. Get early access and get paid without waiting for your paycheck.
• Medical Insurance which includes Drug and Vision; company pays 100% of employee's self‑coverage; plus a company paid subsidy toward family coverage.
• Dental Insurance; company pays 100% of employee's self‑coverage and employee pays for low cost family coverage.
• Medical and Dental Plan Premium Waiver option.
• 401(k) Retirement Plan with employer match and non‑elective contribution (NEC).
• Eligible to earn thirty‑five (35+) paid days off a year.
• Vacation cash‑out program.
• Flexible Spending Accounts:
  Healthcare and Dependent Care (pre‑tax benefit).
• Company pays for employee group basic life with AD&D insurance.
• Company pays for employee long‑term disability insurance.
• Voluntary accident recovery, critical illness + cancer, and hospital insurance.
• Employee assistance program (EAP).
• Employee loan discount.
• Company subsidizes 50% for adult monthly bus pass.
• Cash reward employee referral program.
• Workiversary cash reward and gifts.
• Internal and external professional development opportunities.
• And many more!

Consistently provides an atmosphere of high‑quality member service, confidently supports credit union sales efforts, and performs transactions for members regarding all share and loan products and services. Consults with members and provides solutions to match their needs.

• Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and policies. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends related to lending. Counsel members on dividend rates and cross‑sell services offered at the credit union.
• Accurately and efficiently processes transaction and service requests.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end‑of‑day balancing.
• Assist members in completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
• Process new account information including ensuring compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debit cards, assist with set‑up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
• Provide loan applications and/or information to members and prospective members.
• Analyze and process consumer loan applications. Pull credit reports for all accounts, varying debts, estimate monthly payment for any outstanding debts not listed, and perform other underwriting processes as applicable.
• Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
• Ensure accurate processing of loans by ensuring that each one is properly documented, closed, disbursed, coordinated, and filed.
• Ensure that all information and transactions regarding credit union members are kept confidential.
• Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
• Participates in marketing campaigns or promotions with communication to members and prospective members.
• Performs other duties as required.

• Prov…