Member Relationship Associate; Kapahulu Safeway Branch

Job Description Position Summary

Responsible for assisting with branch member service, new account and lending operations. Completes required reports, file maintenance, and related record keeping duties as required. Assists in researching and resolving branch and member errors or discrepancies. Provides support to assigned areas of the department where services or assistance is needed. Assists with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered.

Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.

• At least two years of related experience in Financial Services or the equivalent.
• Thorough knowledge of member services and products provided.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.
• Excellent interviewing, communication and public relations skills.
• Strong analytical and financial skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
• Solid math abilities.

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and pre-tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an "ohana" or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.