Wealth Service Specialist III

Job Description

We are currently seeking a Service Specialist III to join our Wealth Advisory Division - FHA Team.

Monday-Friday 8:00am – 5:00pm (Hours may vary)

The hourly salary range for this role is $20.25 - $25.50/hour; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

Performs operational activities and manages day-to-day processing of securities, annuities, and insurance trades under the direction of the Operations Manager. Works closely with Wealth Advisors, Wealth Assistants, Wealth Advisory Division (WAD)-Call Center, and Compliance. Takes the lead on complex accounts/projects and develops detailed reports for the FHA Management team. Provides guidance to personnel in the functional area.

• Associate’s degree in business administration, finance, related field, or equivalent work experience required
• Bachelor’s degree in business administration, finance, or related field preferred
• Experience in investments and/or insurance industry preferred
• Three (3) years of experience in office administration in wealth management, broker dealer, financial services, insurance, or related industry required
• Ability to analyze complex account activity, research issues, identify root causes, and implement timely resolutions
• Demonstrated problem-solving and decision-making skills, including the ability to handle complex and escalated issues.
• Strong verbal and written communication skills with the ability to interact effectively with clients, advisors, management, compliance, and other stakeholders.
• Proven ability to provide guidance, training, and operational support to advisors, support staff, and internal business partners.
• Strong customer service and relationship management skills with a commitment to responsive and professional support.
• Excellent organizational, planning, and workflow management skills with a strong attention to detail and accuracy
• Strong customer service and relationship management skills with a commitment to responsive and professional support.
• Demonstrated ability to independently manage operational functions, prioritize competing deadlines, and coordinate multiple projects in a fast-paced environment.
• Experience creating, maintaining, and analyzing operational reports, metrics, and management reporting dashboards.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, including reporting, data analysis, and document management.