Member Relationship Associate; Kapahulu Safeway Branch

Position Summary

Responsible for assisting with branch member service, new account and lending operations. Completes required reports, file maintenance, and related record keeping duties as required. Assists in researching and resolving branch and member errors or discrepancies. Provides support to assigned areas of the department where services or assistance is needed. Assists with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered.

Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.

This position is in-store at our HSFCU Kapahulu Safeway location.

Base Annual Salary Range: $46,600 ($22.30/hour) - $58,695 ($28.21/hour)

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

• At least two years of related experience in Financial Services or the equivalent.
• Thorough knowledge of member services and products provided.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.
• Excellent interviewing, communication and public relations skills.
• Strong analytical and financial skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
• Solid math abilities.

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: full‑time employees receive 100% coverage for medical and dental premiums, plus 50% toward covering family members. Pre‑tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. PTO accrual increases with each year of employment.
• Retirement Savings: contribution to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after the first year.
• Transportation Subsidy: 100% bus pass reimbursement or up to $100 subsidy toward parking. Pre‑tax deductions.
• Health & Wellness: access to wellness fairs, flu shot clinics, and on‑site fitness centers.
• Additional Benefits:
  Flexible spending plans, credit union discounts, life, accident, and disability insurance.