Branch Services Representative; Teller

Make a Difference

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state‑of‑the‑art convenience to our members.

Branch Services Representative

Part‑Time, Part‑Time Regular, and Full‑Time Regular

McCully Branch

Non‑Exempt

Member Relationship Supervisor

• On‑demand pay through our financial wellness provider – access earned wages immediately.
• Medical Insurance (Drug & Vision) – Company pays 100% of employee self‑coverage; company subsidy for family coverage.
• Dental Insurance – Company pays 100% of employee self‑coverage; employee pays for low‑cost family coverage.
• Medical & Dental Plan Premium Waiver Option.
• 401(k) Retirement Plan with Employer Match and Non‑Elective Contribution (NEC).
• Eligible to Earn 35+ paid days off per year.
• Vacation Cash‑Out Program.
• Flexible Spending Accounts:
  Healthcare & Dependent Care (pre‑tax).
• Company pays for basic life with AD&D insurance.
• Company pays for long‑term disability insurance.
• Voluntary Accident Recovery, Critical Illness & Cancer, and Hospital Insurance.
• Employee Assistance Program (EAP).
• Employee loan discount.
• Company subsidizes 50% for adult monthly bus pass.
• Cash reward employee referral program.
• Workiversary cash reward and gifts.
• Internal and external professional development opportunities.
• And many more.

This high member‑contact position assists members by processing transactions accurately and timely, complies with regulatory record‑keeping, actively sells and cross‑sells credit union products and services within established production programs, and furnishes account statuses.

• Accurately and efficiently process transactions.
• Accurately and efficiently perform service requests.
• Complete and file regulatory reports as required.
• Responsible for accurate handling and maintenance of all cash/negotiable instruments and end‑of‑day balancing.
• Process check deposits through Check 21 solution.
• Cross‑sell products and services to members.
• Perform other duties as assigned.

• Meet strategic objective for service level (NPS).
• Accurately process requests.
• Maintain efficient production levels to support branch.

High school diploma or GED is required.

Basic understanding of MS Office Suite is desired.

One to two years of cash handling and/or customer service experience.

• Excellent customer service & interpersonal skills and mathematical skills.
• Able to work in a fast‑paced environment; frequently convey detailed or important instructions accurately or quickly.
• Excellent verbal and written communication skills.
• Valid driver’s license required with clean abstract and vehicle for branch travel when scheduled.

Movements frequently and regularly using wrists, hands, and/or fingers.

Must frequently convey detailed or important instructions or ideas accurately and quickly.

Average visual acuity necessary to read, prepare and inspect documents or products.

Able to hear average or normal conversations and receive information.

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Able to apply common sense understanding to carry out detailed instructions and deal with problems involving variables.

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Able to write and compose sentences using normal word order with present and past tenses and command of the English vocabulary.

Air‑conditioned, smoke‑free office setting.

Scheduled attendance requirements may change due to business needs.

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.