Specialist - International Private Banking

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Full-time ICP Support HONOLULU, HI, US

3 days ago Requisition

Salary Range: $20.00 To $25.71 Hourly

Position Function:

Assists in managing and growing a portfolio of high-valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Assist in maintaining all client information. Serves as a liaison throughout the bank facilitating the deliver of financial products and services and cross marketing a full range of banking, trust, and investment services.

Directly provide banking and operational support for clients. This role encompasses initial reception and/or prospecting, information gathering, analyzing, profiling, documenting, closing, follow-up service, and various reporting requirements. This position is client intensive and it requires that the candidate be entirely comfortable in interacting with high-value clients of the Bank. Being a self-starter and a team player is a must. Additionally, this position may involve handling incoming calls and emails from internal and external customers according to established Call Center standards, ensuring professional communication and appropriate follow-up actions.

Supports opening new accounts, processing CD renewals, issuing cashier's checks, preparing wire transactions, and assisting with loan applications. This role also involves discussing and interacting with customers to support the International Banking Officer in sales and service functions.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Assist the assigned wealth management team to maintain, expand, and service deposit relationships of assigned existing high-value clientele, as well as responding to inquiries from new clientele, under supervision and training.
• Assist with loan requests from initiation to closing, including prospecting, information gathering, analyzing, profiling, closing, ticklers, management of portfolios, timely identification of upcoming renewals, and follow up, under supervision and guidance.
• Assist in deposit servicing, ensures opening deposit accounts and related products and services are opened in a timely manner; receive and ensures deposits, withdrawals, wire transfers, and funds transfers are processed; approving checks, processing of wires, travelers checks, cashiers checks, foreign currency requests; assist in monitoring of overdrafts.
• Generate referrals for various banking products and services, both in the business and retail areas.
• Responsible for deposit, loan, and related product and services documentation audit.
• Assists in developing and implementing marketing strategies for the client base incorporating appropriate Bank Personnel.
• Serve as a backup for other administrative/operational duties and assists in special projects, miscellaneous responsibilities, and other duties as assigned.

Loan & Deposit Servicing, Quality Control & Compliance:

• Liaison between clients, officers, and Bank departments in researching/responding to requests for information,…