Compliance & Operations Officer – Retail Loan Collections

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time ICP Support HONOLULU, HI, US

2 days ago Requisition

Salary Range: $63,723.00 To $90,248.00 Annually

Position Function:

Responsible for identifying, preparing, and recommending loan accounts for non-accrual status, return to accrual status, troubled debt restructure status, and charge-off on a monthly basis. Investigates delinquency and problem loans with sub-servicer Dovenmuehle Mortgage Inc. (DMI) and reviews the department complaint log and provides background and recommendations to management for resolution. Gathers data to prepare monthly pre-foreclosure and foreclosure reports, and prepares and calculates quarterly impairment reserve analyses.

Identifies process improvement opportunities in Retail Loan Collections and Loan Recovery departments including developing new reports and presentations for management use. Responsible for maintaining and updating assigned policies, guidelines, procedures, and various form templates. Ensures compliance practices are consistent throughout the department and serves as the department Business Unit Compliance Officer (BUCO).

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

• Operations:
  • Identifies, prepares, recommends, and processes loan accounts for non-accrual status, return to accrual status, troubled debt restructure status, and charge-off on a monthly basis.
  • Investigates delinquency and problem loans with sub-servicer DMI.
  • Reviews the department complaint log and provides background and recommendations to management for resolution.
  • Prepares pre-foreclosure and foreclosure reports monthly.
  • Orders appraisals and prepares, calculates, and recommends impairment reserve analyses quarterly.
  • Serves as the system administrator for VQN by UNI-Source 2000 Inc., a collections platform, and maintains updates in conjunction with IT Technical Support Department.
• Compliance:
  • Ensures compliance with Sarbanes-Oxley (SOX) requirements as it relates to Retail Loan Collections.
  • Maintains desktop log of processing requests for loans accounts placed on non-accrual status, return to accrual status, troubled debt restructuring status, foreclosure status, and charge-offs.
  • Prepares and gathers all monthly and quarterly reports for Retail Loan Collections and Loan Recovery departments.
  • Assists in the coordination and oversight of audit information requests, and with researching and identifying resolutions related to audit findings.
  • Maintains and updates assigned policies, guidelines, procedures, and various form templates.
  • Reviews published regulatory and compliance announcements and updates policies, guidelines, and procedures.
• Business Unit Compliance Officer (BUCO):
  • Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act…