Government Client Services Manager - Oahu

Government Client Services Manager - Oahu

Company: Hawaiian Electric

Posting End Date: This posting will remain open until filled. Early applications are highly encouraged.

Brief Posting

Description:

The P 6V GOVT CLIENT SERVICES Department of the P GOVERNMENT CLIENT SERVICES Division at Hawaiian Electric Company has 1 management vacancy available. (Role: Professional)

Job Function: Provides expert, proactive, client management services through development of professional consultative relationships with Hawaiian Electric’s largest customers, specifically Federal, State and City/County clients. Serves as the client’s trusted energy partner and primary point of contact by providing responsive day‑to‑day account management that may include operational issues, bill inquiries, usage analysis, new service, outages, complaints, joint infrastructure projects, etc., and coordinating communications, briefings, tours and meetings with key government stakeholders.

Assists Government & Community Relations efforts aimed at implementing stakeholder engagement strategies and plans to achieve the Company’s strategic goals and initiatives. Acts as lead role for client communications and coordination during outages and emergencies. Leverages deep client knowledge and understanding to inform company and division strategies and execution.

Essential Functions:

• Provides expert proactive account management services and serves as the professional consultative relationship manager to Federal, State, City/County clients which accounts for 25% of the company’s revenues. Builds and maintains positive long‑term relationships based on trust, credibility, integrity and responsiveness. Manages a two‑way relationship between clients and the company, enabling coordination on initiatives of mutual interest. Leads and manages cross‑functional internal teams to address client needs that may span technical, public policy and political issues, including projects involving Federal Acquisition Regulation (FAR) requirements, Judicial Consent Decrees and Federal and State Environmental Compliances.
  
  Researches, analyzes data, and prepares various reports for major customers and internal users within the company. Keeps business development informed of evolving client needs and service gaps and supports development of new customer offerings.
• Serves as liaison and client advocate while balancing the interests of the company. Minimizes escalations and handoffs. Leads resolution of customer inquiries (pricing, billing, issues, complaints, new service, usage, etc.). Leads a team of subject matter experts to resolve complex, technical customer issues (reliability, power quality, rate and power factor payback analysis, service upgrades, etc.). Manages opportunities that may qualify for state/federal funding, including distributed resources, demand response, shared solar, grid services, energy efficiency and pilot projects.
• Provides overall support in coordinating and tracking of communications, briefings and meetings with key government stakeholders (elected and appointed officials and staff from Federal, State and City/County governments and related organizations).
• Monitors federal, state and city/county legislation and mandates to advise the company of developing government client trends, risks, and opportunities.
• Assists Government & Community Relations efforts by implementing stakeholder engagement strategies and plans to achieve the Company’s strategic goals. Works closely with Government Relations and Community Affairs to monitor and address legislative and executive branch issues, bills and resolutions that affect government clients’ initiatives and operations. Identifies and manages critical community issues that may impact Hawaiian Electric and designs action plans under potentially adverse conditions.
• Acts as a company spokesperson and represents Hawaiian Electric to various organizations to enhance corporate image and promote the company’s goals and initiatives among clients and key stakeholders.
• Provides outage and incident information 24/7 as needed to assigned clients and internal stakeholders, including executives. Responds to callouts or…