Operations Coordinator (Investigation & Compliance Coordinator, 0097494

Operations Coordinator

Title:

Operations Coordinator Position Number: 0097494 Hiring Unit:
Office of the Vice President for Community Colleges

Location:

Manoa, Hawaii Closing Date:
August 14, 2026 Pay Band: B Salary:
Salary Schedule and Placement Information Full-Time/Part-Time:
Full-Time Temporary/Regular:
Regular Other Conditions:
Classification action taken; pending approval of bargaining unit exclusion of position

Duties and Responsibilities:

Provides policy, program, and administrative support to the Director of Compliance, Investigators, and other stakeholders. Prepares, reviews/revises, evaluates, and finalizes documents related to investigations, including written interview statements, notices related to cases, and report exhibits. Manages the time frame and case calendars for investigations, including monitoring compliance with deadlines, initiating extensions, and communicates with parties, witnesses, and other stakeholders regarding procedures and deadline dates.

Manages and updates complaint and investigation status in the case management programs, such as the UH Case Management System. Manages case files, including compiling, reviewing, evaluating, and organizing data, documents, exhibits, and other investigative or evidentiary items. Updates the Director and Investigators on changes related to investigations, provides suggestions and input, and assist in review of final product. In consultation with the Director and Investigators, communicates with internal stakeholders, and external federal and state administrative agencies such as the HCRC, the EEOC, OCR, and OFCCP with respect to civil rights complaints or alleged policy violations.

Maintains professional and timely communications between the Compliance Office and others, including but not limited to University officials, parties and witnesses, advocates and representatives, relating to internal complaints, cases, and investigations. Supports the Director and Investigators with administrative proceedings including providing administrative support for formal Investigation hearings. Researches EEO/AA and Title IX emerging issues, policies, best practices, and new federal and state amendments and laws.

Assists in initiating advisories, policy recommendations, and in drafting or revising UH systemwide executive policies and administrative procedures. Creates templates and forms related to compliance with civil rights laws and University policies, practices, and procedures. Monitors and responds to complaints submitted via Ethics Point, the Whistle blower complaint portal, as well as complaints submitted via the University's case management systems, for the Community College System.

Coordinates with various University stakeholders to respond to complaints. Participates in developing and conducting training and workshops related to compliance with federal contractor regulations, state and federal equal employment obligations, and University policy in relevant areas including non-discrimination and workplace non-violence. Coordinates educational trainings and webinar series hosted by Compliance Office including content for webpages, creating promotional materials, serving as the liaison for Communications and the speakers/presenters, and attendees, event logistics (e.g., setting up zoom events, registration, etc.)

and preparing documents for stipends and honorariums. Other duties as assigned.

Minimum Qualifications:

Possession of a baccalaureate degree in Business Administration, Education, Human Resources, English Literature, Social Sciences or related field and 3 years of professional experience in complex case or project management, internal investigations, litigation, civil rights programs (e.g., EEO/AA, Title IX, ADA, Clery, etc.), Human Resources, or related area; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Considerable working knowledge of principles, practices and techniques in the area of investigation or adjudication as demonstrated by the broad knowledge of the full range of pertinent standard and evolving…