Hair Stylist - On Call​/Casual at Rosewood Hotel Group

Overview

Responsible to provide a professional service for hair, as well as salon services in accordance with the standards and procedures of the Spa; must have a basic knowledge of salon techniques and actively contributes to the retail of product available. Always cultivating and maintaining a professional attitude. Responsible for providing and promoting spa treatments, customer satisfaction treatment service standards, hygiene and cleanliness and equipment maintenance.

• Maintain complete knowledge of and compliance with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Know all safety and fire procedures.
• Provide a courteous, professional, efficient service and an incomparable service.
• Compete each of the functions and tasks listed in the Service Manual.
• Inspect the area of treatments at the beginning of each shift and after each treatment, ensuring it meets standards and contains all necessary products, amenities, towels, and other items.
• Maintain a clean, disinfected and organized work area at all times.
• Verify and restock the area of amenities of the spa at the beginning, during and at the end of each shift.
• Clean salon/nail room between clients and set up the nail area for the next client in accordance with spa standard set-up requirements.
• Ensure that all members receive the Spa customer experience.
• Maintain inventory products.
• Schedule guest appointments and fill in client history records for each client treated.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest’s comfort, desire and wellness goals.
• Follow service protocol.
• Prepare guest consultation.
• Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• Verify the condition of the facilities and the equipment of the Spa, and report any damage immediately to the Spa Director.
• Execute the standards of the Spa in the arrangement of decoration and distribution of amenities.
• Undertake all necessary preparations for the service of the Spa in the salon to ensure that all necessary material for the treatment is ready.
• Offer a warm welcome to the guest, accompany them to the requested area, and maintain guest flow within the Spa.
• Anticipate the needs of the guest, respond precisely, preserve guest privacy at all times, and maintain a positive relationship with the guest.
• Offer a customized service to the guest.
• Perform a professional service of nails, hand and foot treatments, and massage techniques.
• Explain to the guest the benefits and procedures of treatments, based on thorough product knowledge.
• Apply products in the treatment in agreement with time measurements.
• Provide product recommendation and advantage explanation.
• Offer proper home care solutions.
• Retail additional spa products.
• Attend meetings if required.
• Maintain a calm and courteous attitude at all times.
• Handle cleaning materials safely and according to department rules.
• Assist other staff as needed.
• Attend all departmental and general staff meetings.
• Comply with company policies.
• Work within all pre-set budgetary limits.
• Take on other tasks within a reasonable framework.
• Develop and update policies and manuals for implementation in the field, ensuring consistency across the group.
• Act as a brand ambassador and maintain brand integrity and clarity.
• Model the company’s culture, vision, mission, and core values at all times.

• High school diploma; diploma or degree in a related field.
• Certified massage therapist, esthetician or salon technician.
• Technical skills: high-level nail care, manicure, pedicure and gel removal.
• Certified Nail Technician – valid Cosmetology License per local/country regulations.
• Minimum 2 years’ experience as a Nail Technician in a luxury spa or salon environment, preferably within a luxury hotel.
• Technical knowledge of wellness, spa and fitness industry.
• Experience with TAC or Spa Soft is an asset.

• Attention to detail, speed and accuracy.
• Prioritization, organization and follow‑up.
• Clear thinking, calm under pressure, problem…