Business Office Coordinator

Overview

Hawaii Endoscopy Center in Honolulu, HI has a full time opening for a Business Office Coordinator
.

Hawaii Endoscopy Center
, located in Honolulu, HI, is a leading provider of gastroenterology and endoscopic services. With a commitment to patient-centered care, our facility offers advanced diagnostic and therapeutic procedures in a comfortable and supportive environment. Our highly skilled team of medical professionals uses state-of-the-art technology and evidence-based practices to ensure the best possible outcomes for every patient. Dedicated to improving digestive health in our community, Hawaii Endoscopy Centers is proud to deliver exceptional care with a focus on safety, compassion, and excellence.

The Business Office Coordinator (BOC) assists the Site Administrator with the day-to-day operations of the business office. The BOC is also responsible for the day-to-day supervision of Registration and Medical Records.

• Enforce all business office policies, procedures, and regulatory requirements while supporting daily operations and workflows.
• Assist the Site Administrator with supervision of business office staff, operational oversight, strategic planning, and communication of day-to-day issues impacting operations.
• Oversees front-end revenue cycle activities, including insurance verification, benefit determination, prior authorizations, and accurate capture of patient responsibility prior to date of service.
• Ensures timely and accurate communication of estimated patient financial responsibility to patients and staff to support upfront collections and reduce post-service billing.
• Reconcile daily cash receipts to deposit logs and ensure accurate posting and documentation of patient payments, adjustments, and refunds. Also reconcile vendor invoicing.
• Monitors revenue cycle performance indicators such as upfront collection rates, A/R aging trends, and denial patterns; escalates issues and recommends process improvements to the Site Administrator.
• Informs Site Administrator of applicable day-to-day operational or revenue cycle issues that may impact cash flow, compliance, or patient experience.
• Oversee hiring, onboarding, training, performance management, and scheduling oversight for business office staff.
• Review, verify, and reconcile staff timesheets for accuracy, completeness, and policy compliance prior to submitting for managerial approval.
• Provide coaching, guidance, and leadership to promote accountability, efficiency, and team performance.
• Oversee all medical records activities, ensuring confidentiality, accuracy, and compliance with regulatory and clinical standards.
• Support special projects and assume additional operational responsibilities as assigned to ensure the overall success of the center.

Pay range is $22 - $28/hour, depending on experience

One way we care for our communities and each other is by providing competitive pay and a comprehensive benefits package that includes:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

• High School diploma or GED. A bachelor s degree preferred.
• 2+ years medical office experience such as a hospital, or physician's office. Surgery Center experience preferred.
• Experience working with physicians is desirable. Must have knowledge of medical terminology. Prefer experience in accounts payable and receivable.

We are part of a much larger team with United Surgical Partners (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.