Appointment Clerk - DI Call Center

Kaiser Permanente -  -  - Responsibilities:
Schedule all services rendered in Diagnostic Imaging via incoming telephone calls and outgoing telephone calls.;
Greets and communicates with patients in a friendly, confident, and courteous manner conducive to personalized patient care environment.;
Verifies insurance coverage and plan benefit. Determines and explains cost for services rendered.;
Obtains, documents, and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.;
Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment and preparation information to ensure patient comprehension and satisfaction.