Community and Client Care Manager

Overview

About The Role Always Best Care is hiring a Client & Community Care Manager to help grow our local O‘ahu business through high-quality initial assessments and strong community/referral relationships. This is a non-clinical role that combines intake/coordination with community outreach. We hold both Home Care and Home Health licenses, and this position plays a key role in ensuring clients are connected to the right level of care — including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).

• Client Intake & Assessments:
  Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.).
• Educate clients/families on services and next steps.
• Coordinate a smooth hand-off to operations once care starts.
• Provide light follow-ups (30/60/90 days and issues as needed).
• Care Continuum Coordination (Home Care ↔ Home Health):
  Identify when a client may benefit from skilled home health services. Refer/route appropriate clients to our Home Health (dba) team for next steps. Support continuity and communication across services (no clinical decision-making).
• Community & Referral Relationship Building:
  Build relationships with hospitals, case managers/social workers, facilities, physicians’ offices, and community partners. Represent Always Best Care at meetings/events and maintain a strong local presence. Support growth through relationship-based marketing (no hard quotas).

• More referrals and stronger community visibility.
• Great first impressions and smooth starts of care.
• Clients matched to the right service, including Home Health when appropriate.
• Trusted relationships across O‘ahu’s healthcare and senior services network.

• Non-clinical (no license required).
• Strong people skills, organization, and follow-through.
• Comfortable working independently in the field and coordinating with a team.
• Reliable vehicle + ability to drive across O‘ahu frequently.
• Local knowledge of O‘ahu healthcare/senior services is strongly preferred.
• Schedule flexibility depending on caseload (occasional evenings/weekends).