Patient Financial Counselor II Shift Varies

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES:

• Assists in the completion and coordination of front‑end activities associated with patient financial processing in Patient Access functional areas.
• Prioritizes and coordinates patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met prior to patient encounters (outpatient) or patient discharge (inpatient).
• Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including but not limited to pre‑admission, admission, pre‑registration and registration functions.
• Ensures all insurance requirements are met prior to patients' arrival and informs patients of their financial liability prior to arrival for services. Arranges payment options with the patients.
• Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.

• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.
• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.
• Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.

• Not substantially subjected to adverse environmental conditions.
• May be exposed to communicable diseases and other conditions common to a hospital patient care area and office environment.
• Work pace varies and is frequently stressful.

• High school diploma or equivalent education.
• Ability to perform 7,200 adjusted keystrokes per hour.

• One (1) year experience in healthcare registration, billing or collections in a hospital or physician office setting.
• Knowledge of hospital and physician billing and collections.
• Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.).
• Knowledge of medical terminology.
• Strong time management, organizational, and interpersonal skills.
• Ability to communicate effectively in English, both orally and in writing.
• Proficiency with automated systems and computer applications.

Equal Opportunity Employer/Disability/Vet