Patient Service Rep - Preauthorization Team

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more.

Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step towards accessing our health care services. The Contact Center’s friendly staff supports and promotes the organization’s physicians and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

As the Patient Service Representative, you will help to ensure that Hawaii Pacific Health patients and their families receive warm, friendly and considerate assistance at Hawaii Pacific Health. You will act as a liaison between patients and the professional staff in our Contact Center and assist with a variety of administrative tasks. These include: interviewing, registering, admitting, updating and creating patients’ medical records;

performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection. We are looking for a sensitive and helpful individual with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

These include: interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection.

Location: First Insurance Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req 31897

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications:

• High school or equivalent.
• One (1) year of clerical support in a healthcare setting or related experience.
• Basic computer skills.

Preferred Qualifications:

• International Classification of Diseases and Current Procedural Terminology (CPT) Coding Certification.
• Basic medical terminology.
• Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.