Doula Navigator​/Community Doula - Bilingual; Honolulu, Hawaii

We are seeking Community Health Workers or Community-Based Doulas to use our tools and serve our members as their Doula Navigators to bridge the gap between providers and patients, ensuring seamless execution of our policies and care protocols. This role is pivotal for improving maternal health outcomes, closing equity gaps and building experience in care coordination, startup operations and patient success.

• Deliver Care Management to Meet Patient Needs – Conduct outreach, check‑ins and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls or in‑person encounters (based on patient preference); assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion – Advocate for patient needs by coordinating with health plans, service providers, multi‑disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning – Utilize evidence‑based practices such as motivational interviewing, trauma‑informed care and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document, Track and Improve Services – Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need and required follow‑up

• 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment, or commit to completing Malama‑sponsored doula training (training, attend 3 births, complete CPR training, etc.) after onboarding and enroll in DHCS Medicaid
• Reliable and responsive to text and calls; adaptable and excited to learn new technology – comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom and willing to learn more
• A people’s person and a team player – one of our care values is Be the Bridge
  ; positive and empathetic when serving members/clients and open and honest when providing internal feedback for improvement
• Mission‑driven, impact‑oriented – passionate about health, technology and Malama’s mission to improve maternal health outcomes and close equity gaps
• Fluent in English (written and verbal) and bilingual in Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
• Located in Hawaii

• $25–$30 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast‑growing healthcare technology startup
• Training and educational opportunities

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early‑career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply – passion, community roots and a commitment to birth equity matter most.