Optometric Assistant​/Receptionist

Primary Purpose

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

• Answers general questions pertaining to optometry.
• Performs preliminary vision screening on all patients.
• Frame adjustments and repairs.
• Dispenses and educates patients on glasses and contact lens wear.
• Schedules patient appointments and external referrals.
• Makes all external referral and proper documents.
• Fills all orders for spectacles and contact lens orders.
• Processes patient payments transactions and receipts.
• Process and balance daily payments transactions for accounting department when needed.
• Maintains a clean work environment and waiting room area.
• Maintains equipment/instruments are in proper working order.
• Conducts oneself in a professional manner with all staff and patients.
• Operates Retinal fundus Camera.

• Greets patients, treating all with equal respect and courtesy.
• Maintain professional customer service toward patient as well as with staff.
• Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
• Confirms all daily appointment; calling patients prior to appointment and contacting all no shows.
• Accurately register patient insurance, sliding scale, eligibility, etc.
• Educate patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates all doctors schedule and daily templates.
• Maintains and regulates smooth daily patient flow for provider.
• Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions).
• Process and balance all daily payments transactions for accounting department.
• Accurately and efficiently enter all patient data into centricity for insurance processing.
• Verify that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick ups.
• Dispenses all glasses on patient pick ups.
• Assist and educates patients with frame selection, adjustments and repairs.
• Takes all necessary measurements for the processing of ophthalmic appliances.
• Educates patients with various optical products and technologies.
• Prepare monthly vendor statements for accounting department.
• Maintain confidentiality at all times.
• Clean and maintains the reception and waiting room area.

Regular and reliable on-site attendance is required.

• Performs other related duties as assigned (optometric receptionist/Cashier).
• Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly.

• High school diploma or GED equivalent is required.
• Secondary Education is preferred.

• Knowledge of Medical terminology is preferred.
• One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred.

• Knowledge of ICD-CPT coding is preferred.
• Accurate, neat and able to complete tasks in a timely manner.
• Able to work alone and with initiative.
• Basic mathematical skills, computer and EMR preferred.
• Possess exceptional customer service skills.
• Ability to interact with people from multiple backgrounds with respect and understanding.
• Knowledge of Electronic Medical Records preferred.
• Ability to multitask, prioritize and use problem solving skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

40 Hours per week during clinic hours.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…