Patient Service Specialist - Optometry

Primary Purpose

Perform a variety of duties in promoting quality eye care services.

• Greets patients, treating all with equal respect and courtesy
• Maintain professional customer service toward patient as well as with staff.
• Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
• Confirms all daily appointment; calling patients prior to appointment and contacting all no shows
• Accurately register patient ( insurance, sliding scale, eligibility, etc)
• Educate patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates and Maintains all doctors schedules and daily templates
• Maintains and regulates smooth daily patient flow for provider
• Process all client payment transactions and keep appropriate documentation of all payments ( cash, checks and credit card transactions)
• Process and balance all daily payments transactions for accounting department.
• Accurately and efficiently enter all patient data into centricity for insurance processing.
• Verify that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick ups
• Dispenses all glasses on patient pick ups
• Assist and educates patients with frame selection
• Takes all necessary measurements for the processing of ophthalmic appliances
• Educates patients with various optical products and technologies
• Maintains office supply inventory and ordering process
• Prepare monthly vendor statements for accounting department.
• Maintain confidentiality at all times.
• Process external referrals documents and external appointments
• Clean and maintains the reception and waiting room area.
• Reliable and on-site attendance is required.

• Observe safety and security procedures; determine appropriate actions beyond guidelines,
• Report potentially unsafe conditions, use equipment and materials properly
• Provide language interpretations when needed.

Minimum Qualification Requirements:

• High school diploma or GED equivalent required
• Associates Degree or equivalent combination of education and experience (ie. Medical assistant) preferred.

• Medical terminology is preferred
• Two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred

• Knowledge of ICD-CPT coding is preferred
• Accurate, neat and able to complete tasks in a timely manner
• Able to work alone and with initiative

• Possess exceptional customer service skills
• Ability to interact with people from multiple backgrounds with respect and understanding
• Knowledge of Electronic Medical Records preferred
• Ability to multitask, prioritize and use problem solving skills

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law