Patient Services Rep - Registration (Onsite - Kona, HI

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note:

The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This Job is ONSITE in Kona, HIAbout this position:

Location:

78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740

Required

Schedule:

Multiple shifts available:
Day, Evenings, weekdays, weekends and holidays. Flexibility required.

Hourly Payrate:
Varies by shift and experience JOB DESCRIPTION

SUMMARY:

The Patient Services Rep - Registration will be required to work schedules that accommodate a 7/24 work schedule and be able to independently make compliant decisions on how to apply HIPAA and FCC regulations.

ESSENTIAL JOB FUNCTIONS:

Exceed productivity standards as outlined by business line Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage

Accurately document patient demographics and health plan information

Support access registration, insurance verification and authorization functions

Contact physician offices and/or payers for follow-up on eligibility and authorizations

Maintain quality scoring and accuracy on all accounts worked

Ability to work independently and make responsible decisions

Completes timely follow-up on assigned accounts to ensure no cash loss Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals

Acts as a knowledge resource for team members

High level understanding of client host system functions

Clearly documents actions taken and next steps for account resolution in patient accounting system

Ensure all accounts are worked within client standards and Federal Regulations Work within federal, state regulations, department/division & all Compliance Policies Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development

Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.

Attend training sessions as directed by management and disseminate to colleagues

Integrate information obtained through training sessions and policy changes immediately into daily routine

EDUCATION:

High School or equivalent

Preferred EXPERIENCE:

(we will train the right candidate)
Minimum of 1 year of Access Registration or front office physician healthcare experience

Minimum of 3 year in hospital or physician operation

Minimum of 1 year of basic computer skills to include MS Office apps:
Outlook, Word, Excel OTHER HELPFUL EDUCATION OR

EXPERIENCE:

Epic hospital system experience

Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements

Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred

Remo…