Massage Therapist; Casual

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island.

Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000‑square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion.

Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

• Benefit available for full‑time or part‑time employees while being a part of the Fairmont Orchid ’ohana.
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer‑paid coverage for group life and accidental insurance coverage ($25,000) + coverage available for your ’ohana.
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Travel Program with employee discounts at Accor properties + Friends & Family rates.
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Complimentary meals in our employee dining facility.

The Massage Therapist performs all massage and body treatments in a safe and professional manner for our guests.

• Administer massage and other body treatments to spa guests according to treatment outline.
• Greet guest with proper salutation and a smile.
• Assess and accommodate guest needs, inquiring about their physical well‑being to perform appropriate service.
• Educate and sell products to guests and staff.
• Offer flexible, on‑call availability and support our Spa Without Walls team during peak business periods, weekends, and holidays.
• Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
• Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Maintain a clean, organized and safe working environment.
• Abide by all Hawaii State Board guidelines.
• Comply with all Fairmont Orchid safety and health policies and procedures.
• Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Treat all sensitive personal medical information on guests in strictest confidence.
• Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
• Report for scheduled shifts promptly and ready to work.
• Maintain a positive, guest‑service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager.

• Professional, service oriented, accurate, gentle and attentive to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or…