Behavioral Health Program Manager; Iwilei Kauhale

Mental Health Kokua (MHK) is hiring a Behavioral Health Program Manager in Honolulu, Oahu to lead daily operations within our Iwilei Kauhale community serving adults living with serious mental illness. This full-time, on-site leadership role brings together behavioral health services, staff supervision, resident support, program operations, safety, facility coordination, and community partnerships.

As Behavioral Health Program Manager, you’ll lead a team while helping ensure residents receive respectful, recovery-oriented services in a safe and well-managed community. This role is ideal for a Licensed Social Worker who enjoys hands-on leadership, problem-solving, and working collaboratively with residents, staff, service providers, and community partners. Eligible employees pursuing LCSW licensure may also receive free clinical supervision hours.

What You’ll Do (Responsibilities)

• Program Operations: Oversee day-to-day Kauhale operations, including occupancy, resident orientation, program fees, unit assignments, inspections, vacancies, and service coordination
• Team Leadership: Supervise, coach, and support Kauhale staff while coordinating daily workflows and promoting accountability, collaboration, and quality services
• Resident Services: Help ensure residents are connected with behavioral health, case management, benefits, and community-based services that support recovery, stability, and independence
• Safety & Crisis Response: Maintain a safe environment, provide leadership during resident or facility emergencies, and ensure appropriate follow-up and incident reporting
• Recovery-Oriented Support: Promote person-centered, trauma-informed, and recovery-oriented practices throughout the Kauhale community
• Community & Systems Coordination: Collaborate with Partners in Care, HMIS, CES, MHK teams, service providers, and community agencies to coordinate services and support resident needs
• Documentation & Compliance: Maintain accurate program records and support required documentation, reporting, quality, and program compliance
• Facility Coordination: Monitor maintenance, repairs, supplies, vendor needs, and facility conditions to support a clean, safe, and well-functioning community
• Community Partnerships: Build and maintain positive relationships with community organizations, local businesses, government partners, and other stakeholders

Behavioral Health Program Manager Qualifications

• Required: Current Licensed Social Worker (LSW) credential
• Preferred Education: Master of Social Work (MSW) or bachelor’s degree in Human Services, Social Work, Psychology, or a related field
• Preferred Experience: Three (3) or more years of experience in behavioral health, community-based services, case management, program operations, or services supporting adults with serious mental illness
• Leadership
  
  Skills:
  
  Strong leadership, staff supervision, communication, organization, problem-solving, crisis response, and relationship-building skills
• Technical
  
  Skills:
  
  Strong documentation and computer skills, including proficiency with Microsoft Office; experience with HMIS, Next Step, or similar systems preferred
• Certifications: TB clearance, CPR, and First Aid certification (or willingness to obtain)

Behavioral Health Program Manager Requirements & Work Conditions

• Ability to pass a criminal background check and alcohol/drug screening
• Ability to work on-site in Honolulu, HI and respond to after-hours or urgent program needs when necessary
• Ability to respond appropriately to emergencies and challenging situations in a community-based setting
• Ability to lift up to 25 lbs and perform the physical requirements of the position

Benefits of Joining MHK

• Medical & Vision Insurance (UHA or Kaiser)
• Dental Insurance (HDS)
• Supplemental Insurance (Aflac)
• Pet…