Surgical Services Assistant

Surgical Services Assistant Job Code FLSA Status Non-Exempt Dept Business Office/Admin Reports to Assistant Administrator POSITION SUMMARY

Under the direction of the Assistant Administrator or designee, coordinates perioperative scheduling activities for the ambulatory surgery center (ASC). Serves as the primary liaison among patients, surgeon offices, physicians, anesthesia providers, clinical staff, and leadership to ensure accurate scheduling, complete documentation, timely pre-operative preparation, appropriate authorization and credentialing review, and efficient utilization of operating room schedules and block time.

• High school diploma or equivalent.
• Basic Life Support (BLS) certification required within six (6) months of hire.
• Two (2) years of experience in an ambulatory surgery center, hospital, physician practice, surgical services, patient access, scheduling, insurance authorization, revenue cycle, or related healthcare setting.
• At least one (1) year of experience scheduling surgical procedures or coordinating perioperative services using an electronic medical record (EMR) or scheduling system.
• Experience coordinating referrals, authorizations, pre-operative testing, surgical documentation, or related healthcare workflows.
• Coursework or training in medical terminology, healthcare administration, surgical services coordination, medical office administration, or a related field preferred.
• Knowledge of surgical terminology, CPT and ICD coding, insurance authorization concepts, and perioperative documentation workflows preferred.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Ability to communicate professionally, tactfully, and effectively with patients, families, physicians, surgeon offices, anesthesia providers, teammates, and other customers.
• Ability to maintain confidential and sensitive patient, provider, and business information.
• Ability to organize, prioritize, and coordinate complex surgical scheduling and documentation activities.
• Ability to read, write, speak, and understand English.
• Ability to type 35-45 words per minute.
• Ability to use electronic health record (EHR), scheduling, authorization, referral, spreadsheet, and reporting systems.
• Basic mathematical skills.
• Knowledge of insurance verification, authorization processes, referrals, patient financial responsibility, medical necessity requirements, and surgical billing workflows.
• Knowledge of medical terminology and medical record management.
• Knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Well-developed verbal and written communication skills.
• Work is performed in a fast-paced healthcare office environment with frequent interruptions and competing priorities.
• Requires regular interaction with patients, physicians, surgeon offices, anesthesia providers, teammates, and other healthcare professionals.
• Occasional pressure due to surgical scheduling deadlines, authorizations, cancellations, and urgent requests.
• May be exposed to infectious and communicable diseases.

• Experience in an ambulatory surgery center, hospital perioperative department, physician practice, or specialty clinic.
• Experience coordinating surgical procedures, authorizations, referrals, clearances, pre-operative testing, and post-operative appointments.
• Experience supporting surgical block scheduling, template management, utilization analysis, or operational reporting.
• Experience with Epic or other surgical scheduling systems.
• Knowledge of CPT, ICD, and insurance authorization processes.