ASC Patient Access Representative

ASC Patient Access Representative

Job Code
FLSA Status:
Non-Exempt
Dept:
Business Office / Admin

Reports to:

Assistant Administrator

Under the direction of the Assistant Administrator, greets and checks patients in and out of the ambulatory surgery center (ASC), manages telephone communications, prepares patient charts, explains financial policies, collects patient payments, and issues receipts. Verifies patient demographic, insurance, and authorization information in registration and electronic health record (EHR) systems. Assists with the maintenance, filing, retrieval, auditing, and storage of medical records to ensure accuracy, completeness, and compliance with accreditation standards and applicable regulations.

Maintains exceptional customer service and performs duties in accordance with established performance standards.

• High school diploma or equivalent.

• One (1) year of clerical experience in a medical office, clinic or other healthcare setting.
• Basic knowledge of medical terminology.
• Basic computer and data entry skills.
• Familiarity with medical records and healthcare office processes.
• N/A

• Two (2) years of experience in a medical office, clinic, ambulatory surgery center, or other healthcare setting.
• One (1) year of experience in patient registration, scheduling, medical records, or patient access functions.
• Experience using electronic health record (EHR) and patient registration systems.

• Experience verifying insurance eligibility, obtaining authorizations, or collecting patient payments.
• Ability to provide exceptional customer service and promote positive patient relations.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Ability to maintain confidential and sensitive information.
• Ability to read, write, speak, and understand English.
• Ability to maintain accurate records, logs, and filing systems.
• Ability to establish effective working relationships with patients, physicians, teammates, and other customers.
• Ability to type 35-45 words per minute.
• Knowledge of medical terminology, medical records management, and standard office procedures.
• Knowledge of professional telephone etiquette.
• Proficiency in personal computers, electronic health record (EHR) systems, and data entry.
• Strong verbal and written communication skills.

• May be exposed to infections and contagious diseases.
• Requires frequent interaction with patients, teammates, administrative personnel, and physicians.
• Work is performed in a busy office environment.

Sit X

Stand X

Walk X

Lifting 30 lbs. X

Carrying 30 lbs. X

Pushing 30 lbs. X

Pulling 30 lbs. X

Kneeling X

Squatting X

Bending X

Stooping X

Climbing X

Twisting X

Reaching over head X

Foot controls X

Fine dexterity X

Repetitive work - hands/arms X

Repetitive work - foot/leg X

N/A

N/A

Age of Patients Served

• Infant (1 day–12 months)
• Pediatric (1 yrs–12 yrs)
• Adolescent (13 yrs– 17yrs)
• Adult (18 yrs – 65 yrs)
• Geriatric (65 years plus)
• N/A

Category I:
Tasks involve exposure to blood, body fluids, or tissue.

Category II:
Tasks involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks.

Category III:
Tasks that involve no exposure to blood, body fluids, or tissue, and Category I tasks are not a condition of employment.

Category III

• Greets patients and visitors, checks patients in and out of the ASC, and…