Patient Services Rep - Registration

Position: Patient Services Rep 2 - Registration
About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note:

The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This position is ONSITE in Kailua-Kona, HI 96740

Location:

78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740

Required

Schedule:

Monday
- Friday 7:30 AM - 4:00 PM HSTHourly salary + Sign on Bonus (terms apply)
The Patient Services Rep
- Registration is responsible for tasks relating to the completion of patient registration and scheduling for hospital and/or physician services. The Access Registration Rep will be required to have flexibility to learn and comprehend complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Access Registration Rep will interact with patients, payer, provider and clients according to company, client and federal guidelines.

The rep will provide input for process development and reporting.

ESSENTIAL JOB FUNCTIONS:

Exceed productivity standards as outlined by business line Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage

Accurately document patient demographics and health plan information

Support access registration, insurance verification and authorization functions

Contact physician offices and/or payers for follow-up on eligibility and authorizations

Maintain quality scoring and accuracy on all accounts worked

Ability to work independently and make responsible decisions

Completes timely follow-up on assigned accounts to ensure no cash loss Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals

Acts as a knowledge resource for team members

High level understanding of client host system functions

Clearly documents actions taken and next steps for account resolution in patient accounting system

Ensure all accounts are worked within client standards and Federal Regulations Work within federal, state regulations, department/division & all Compliance Policies Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development

Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.

Attend training sessions as directed by management and disseminate to colleagues

Integrate information obtained through training sessions and policy changes immediately into daily routine

EDUCATION:

High School or equivalent

Preferred EXPERIENCE:

(we will train the right candidate)
Minimum of 1 year of Access Registration or front office physician healthcare experience

Minimum of 3 year in hospital or physician operation

Minimum of 1 year…