Turndown Attendant - Kona Village

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Join to apply for the Turndown Attendant - Kona Village role at Rosewood Matakauri

General Information

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Country/Region

United States of America

Province/City

Hawaii

Location

Kona Village Resort, A Rosewood Resort

Department

Rooms - Heart of House

Job Type

Full-time Permanent



Job Description

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Overview/Basic Function

Clean guest rooms as assigned, turn down rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Turn down guest rooms by priority.
• Clean guest rooms as needed.
• Service assigned guest rooms.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower door and floor.
• Wash, dry and re-stock out door showers
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Arrange all guest toiletries neatly
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Arrange neatly guest cloths and belongings, and pair all shoes
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.
• Remove dust and debris on television, clock radio, and remote control.
• Set correct time on clock and TV
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust smudges and spills from mini bar cabinet (including top, sides and doors) and assure its working properly.
• Remove dust on drapes and realign to correct position.
• Inspect condition of amenities in desk, drawers; replace designated amounts at proper locations within the room.
• Remove trash, debris and cobwebs from Lanai
• Sweep and dust Lanai floor and furniture.
• Inspect condition of planters and plants; remove debris.
• Remove dust, dirt, marks and fingerprints from entrance door(s).
• Ensure presence of fire safety and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum entire guest room.
• Mop bathroom and bedroom floors
• Update status of rooms cleaned on Knowcross
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Handle guest complaints by following the EGG step procedures and ensuring guest satisfaction.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Deliver turn down amenities and special guest amenities as needed
• Exhibit a friendly, helpful and courteous manner when dealing with guests and…