Mini Bar Attendant

OVERVIEW/BASIC FUNCTIONS

This position requires an organized, guest-driven, friendly, eager to learn, and self-motivated individual. The candidate should be adaptable, innovative, and possess a vibrant personality. The role involves contributing to the smooth operation of the In Room Dining within the Food and Beverage Division. A Mini Bar Attendant is responsible for stocking, maintaining inventory, organizing orders, and billing in guest rooms. Knowledge of room service menus and ongoing promotions in other F&B outlets is essential.

Flexibility to work shifts in designated areas is required to support a multi-skilled and productive Food and Beverage team with a sense of Aloha.

• Ensure delivery of the brand promise with exceptional guest service at all times.
• Provide excellent service to internal departments as appropriate.
• Handle guest and internal customer complaints courteously and efficiently, ensuring resolution.
• Maintain positive interactions with guests and colleagues, fostering good relationships.

• Perform opening and closing duties for each shift.
• Prepare trolleys and trays according to orders and standards.
• Ensure all linen, cutlery, glasses, and dishes are clean and well-presented.
• Implement Rosewood standards and Food and Beverage Sequence of Service.
• Deliver service professionally, ensuring proper mise en place before and after service.
• Respond to consumer audit results and implement necessary changes.
• Take and repeat guest orders accurately, using proper phone etiquette.
• Deliver orders promptly to guest rooms.
• Adhere strictly to hotel policies, especially regarding guest room entry.
• Collect trays/trolleys promptly after use.
• Present bills and collect payments efficiently.
• Maintain stock levels of equipment and supplies.
• Have thorough knowledge of menu items and upselling opportunities.

• Follow policies regarding cashiering and cash handling.
• Perform cashier duties as required.
• Verify cash and credit card transactions for authenticity.

• Work collaboratively with other staff, focusing on hotel success and guest satisfaction.
• Support other departments in a team-oriented spirit.

• Follow safety, hygiene, and health regulations.
• Maintain professional appearance and grooming.
• Build relationships with industry partners.
• Adapt to industry, company, and hotel changes.
• Attend training and meetings as needed.
• Perform additional duties as assigned.
• Be punctual and reliable.

• Maintain brand integrity and act as a brand ambassador.
• Model company culture, vision, mission, and values.
• Respect Hawaiian culture and traditions.
• Comply with company policies.
• Perform other tasks within reasonable scope.

• 6 to 12 months experience in Hotel Food and Beverage, preferably with In Room Dining.
• Fluent in spoken and written English.
• Experience in upscale restaurants or F&B operations preferred.
• Familiarity with Forbes standards is a plus.
• Knowledge of Micros System preferred.
• High School Diploma required.

• $12.00 per hour