Credit​/Collections Manager

Overview

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for Credit/Collections Manager to join the team. Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues. Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program.

We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

• As a Credit Manager, you would be responsible for managing and administering the credit and collections function for the entire hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Manage and administer the credit and collections function of the hotel to include, but not limited to, extending credit to group customers, the maintenance and control of accounts receivable and collection.
• Assist Director in overall operation of the department.
• Extend credit to group and catering clientele according to established standards and criteria, including, but not limited to, background clearance and credit assessment.
• Establish and implement hotel credit and collection policies and procedures in compliance with federal, state, local and company regulations and standards.
• Resolve disputes on direct-bill and collection accounts.
• Draft collection letters and address collection for accounts of $25,000 or more.
• Review credit and collection related issues including, but not limited to, Accounts Receivable Aged Trial Balance, high bill accounts, returned checks and credit card charge-backs and bad account write-offs.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.

• Minimum two years of management experience.
• Minimum two years of experience in A/R and billing role.
• One year of credit collection experience.

Shift Pattern: Monday to Friday, some weekends are required

The salary range: $80,000 to $95,000 yearly

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications
• 401K plan and company match
• Hilton Shares: ESPP - discount on Hilton shares
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Work Location:

Hilton Hawaiian Village

Full-time

Hilton Hotels & Resorts

Accounting