Front Desk Agent

Guest Services Ambassador

Hourly Rate: $28.14

Hourly Wage: $28.14

Job Status:
Casual (0-19 hours per week) Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Travel discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities
• * Benefit Eligibility will vary by position

Site Specific Perks

• Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort
• Conde Nast Best Hotel in Oahu 2022
• On-site subsidized employee parking
• Employee breakroom amenities
• Complimentary uniform dry cleaning
• Celebratory Luncheons
• Discounted theme park tickets and rental cars
• Community service opportunities

As a Guest Services Ambassador, a typical day will include:

• Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
• Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.
• Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.
• Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Contacts appropriate individuals or departments (e.g., Bell stand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Ambassador at AAH:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance.
• The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.