Front Desk Clerk - Ka Haku, a Hilton Club

Our Front Desk Clerk team members deliver a warm, professional, and elevated arrival and departure experience for owners and guests while managing check-in, check-out, and service inquiries in accordance with brand standards. Serves as a primary ambassador of the resort experience by demonstrating genuine hospitality, attention to detail, and a strong commitment to our Spirit of Service culture and Hilton values throughout the guest stay.

A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

* Salary Range: $35.00 ~ $36.00 per hour

* Daily Pay

* Medical, Dental, and Vision insurance from Day One

* Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

* Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

* Generous Paid Time Off Program

* Paid Sick Days

* Team Member Recognition and numerous learning and advancement opportunities... and more!

Schedule Details:

The Front Office Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes weekdays, weekends, and holidays, based on business needs.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

* Ensure every interaction with owners and guests is seamless, personalized, and memorable by delivering attentive service throughout the arrival, stay, and departure experience. Anticipate guest needs, respond thoughtfully to requests, and maintain a high level of professionalism in all interactions.

* Accurately enter and maintain guest information in the property management system. Check room availability and assist with reservations, modifications, and special requests in alignment with operational and inventory guidelines.

* Prepare arrival materials and welcome packets, coordinate bell services as needed, issue and control room keys, and maintain the security of safety deposit boxes. Process invoices and payments accurately and in accordance with company procedures.

* Serve as a central point of coordination for guest services by receiving housekeeping and maintenance requests, ensuring timely communication with appropriate departments, and following up to support guest satisfaction.

* Review arrivals and departures, noting special requests, accessibility needs, VIP status, and service considerations to ensure a seamless guest experience.

* Provide knowledgeable information about resort amenities, services, and local attractions, supporting a refined and informed guest experience. Maintain a clean, organized, and polished front desk environment reflective of luxury standards.

* Communicate essential information to oncoming shifts, report unresolved guest concerns to leadership, and support interdepartmental coordination as needed.

* Support overnight Front Office operations, including night audit functions, as needed to ensure continuous coverage and operational continuity.

* Ensure adherence to company policies, procedures, and safety standards, including attendance expectations and professional grooming standards.

* Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,

* Completes all required Company training/compliance courses as assigned.

* Adheres to Company standards and maintains compliance with all policies and procedures.

* Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

* 1+ Years Related Experience

* High School Diploma or equivalent

* Proficient in the English language to communicate clearly, professionally, and courteously with guests, owners, and team members, both verbally and in writing.

* Ability to deliver service with warmth, professionalism, and discretion, particularly when addressing guest concerns or resolving service…