Manager, Guest Experience - Ka Haku, a Hilton Club
Job in
Honolulu, Honolulu County, Hawaii, 96815, USA
Listed on 2026-08-08
Listing for:
Hilton Grand Vacations
Full Time
position Listed on 2026-08-08
Job specializations:
-
Hospitality / Hotel / Catering
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Serve as a visible front‑of‑house presence, engaging with guests and owners to ensure a welcoming and personalized experience.;
Proactively identify and resolve guest concerns, handling service recovery with professionalism and urgency.;
Support room assignments and special requests, ensuring guest preferences and expectations are met.;
Act as a liaison between guests and internal departments to ensure seamless communication and service delivery.;
Partner with Front Office, Housekeeping, Engineering, and other teams to support operational readiness and guest satisfaction.
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