Overnight Housekeeper I (Full-Time Job Honolulu area,Hawaii USA,Hospitality / Hotel / Catering

Position: Overnight Housekeeper I (Full-Time)

Housekeeper I-Overnight

Legacy is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Housekeeper I-Overnight is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to clean guest rooms, public areas, function rooms, elevators, F&B outlets and all other areas in hotels as assigned.

Distribution of newspapers to guestrooms, ensuring the hotel's established standards of cleanliness and guest service excellences, providing an ambience of 'home away from home'. Responsible for reporting any maintenance discrepancies and handling guest's requests or complaints. To include welcome drinks and fruits amenities as needed during this shift. Ensures the confidentiality and security of all guest rooms

Essential Functions

Greet and acknowledge all arriving/departing guests.

Maintain cleanliness, sanitation, and organization of work areas at all times.

Maintain complete knowledge of:

Departmental opening and closing procedures.
Daily staffing requirements, assignments, and documentations.

Maintain complete knowledge of correct maintenance, use of equipment, floor care and carpet maintenance.

Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotel requirements.

Mandatory recordation of sweep logs for public areas.

Check with supervisor and Housekeeping office for additional assignments throughout the shift.

When assigned to guest floors always have security in mind – always know the guest name prior to entry of rooms

Empty trash containers and ashtrays continuously

Continuous upkeep cleanliness of public areas free of dust, litters and stains

Replenish all amenities as assigned to your location and to hotel standard par

Dusting, wiping & polishing of all surfaces to include walls, baseboards, artwork, elevator surfaces mirror – free of litters, smudges and dust

Realign furniture to floor plan as per hotel standard set up

Report Lost & Found to housekeeping office.

Inspect condition of all furniture for tears, rips and stains, report damages to supervisor or office.

Transport any Room Service trays/items in guest hallways to service elevator landings.

Rotate mattress as per schedule given by supervisor, deep clean rooms as assigned.

Ensure proper and update informational folios in public areas

Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks upon checkout

Vacuum thoroughly and use crevice tool for corners, etc

Clean all lamps light fixtures and light switches; check for proper working condition.

Remove dust, spots and smears from windows, louvers, frames and ledges; and other projects as assigned.

Scrub bathroom & shower walls and floor, to include toilet

Inspect condition of planters and plants; remove debris, polish planters.

Spot carpet

Remove dust, dirt, marks and fingerprints from doors and door frames.

Wipe and polish all chrome surfaces.

Empty trash containers, ashtrays and ash urns in rooms, landing areas & all other areas.

Remove trash; debris and cobwebs, mop lanai, wipe rails in lanais

Empty vacuum cleaner bags, replace and clean machines.

Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.

Report maintenance problems, any security concerns immediately

Handle guest requests for shoeshines/laundry as requested by guests; call runner to…