Club Lounge Ambassador (On-Call

Prince Waikiki:
Club Lounge Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America

Posted Friday, August 14, 2026 at 4:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries,ambassador recognition programs, training, and career opportunities, we offer the following benefits:

• medical
• drug
• vision
• and dental care
• life insurance
• paid vacation and sick leave
• 401K
• Health Reimbursement
• discounted parking
• dining and golf discounts
• and more

AtPrince Waikiki,we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince.

We invite you to share this journey with us.

Band 1H

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness,sanitation, and organizationofthe work areasat all times.
• Set up and break down offood and drinks at the Club Lounge
• Maintain supplies for the Lounge
• The ability to display, at all times,a friendly, courteous and professional manner in all dealings with guests, patron sand other employees.
• The ability to welcome and register hotelguests with an emphasis on fulfilling requests, followingspecial handlinginstructions and adhering to established credit policies and procedures.
• The ability to handle a multitude of keys.
• The ability to pre-register individualsor groups as required; assist in escorting VIP’sand returnguests to their rooms as requested.
• The ability to work closely with Guest Service Ambassadors,Concierge Ambassadorsand Front Service Ambassadors to coordinate the efficient handling ofguest luggage and follow up onguestsrequests.
• The ability to handle guest problemsor complaints.
• The ability to utilize the computer systemin running dailyreportsand blocking special requests.
• The ability to keep all support departmentsinformed of necessary information or requests.
• The ability to complete key packets and vouchers,and to modify registration cards.
• The ability to recite hours of operation of all hotel facilities and special service codes.
• The ability to understand the tasks performed by a Communication Ambassador, a Reservation Agent,a Concierge Ambassador and a Housekeeper.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• The ability to perform tasks and projects as delegated by the Front Office Manager,Assistant Front Office Manager or Hotel Assistant Manager.
• Register guests and assign rooms; accommodate special requests whenever possible.
• Check in/out and settle account with fullunderstandingof folio.
• Understand room status and room status tracking.
• Know room locations,types of rooms available,and room rates.
• Use suggestive selling techniques to sellrooms and to promote other services of the hotel.
• Coordinate room status updates with the Housekeeping Department by notifying housekeeping ofall check-outs, latecheck-outs, earlycheck-ins,special requests,day use rooms and noshow rooms.
• Possess a working knowledge of the Reservations Department, take same day reservations andfuture reservationswhen necessary. Know cancellation procedures.
• The ability to issue outkey cards with proper controls so that keys are given only to registered guests.
• Know how to use Front Office equipment.
• Process allguest requests.
• Use proper mail, package and message handling procedures.
• Be aware of daily activities and meetings takingplace in the hotel.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or designated manager.
• Know all safetyand emergency procedures. Be aware of accident prevention policies.
• Understand that business demandssometimes make it…